Psychological Wellbeing Case Manager

Health & Care Management LTD (HCML); Tewkesbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization located in Tewkesbury is seeking a Psychological Wellbeing Case Manager. In this role, you will support individuals in accessing wellbeing services by conducting consultations and assessments. Ideal candidates will have experience in low intensity mental health interventions, excellent communication skills, and relevant qualifications in psychology or mental health. The position is full-time with a salary range of £30K - £40K.

Qualifications

• IAPT experience / Postgraduate Certificate in Low Intensity Interventions.
• Experience providing low intensity interventions for common mental health problems.
• Need to evidence ability to write clear and accurate English.

Responsibilities

• Conduct initial telephone consultations and assess individual needs.
• Prepare and present case information for employees to clinical supervisors.
• Effectively communicate health issues and risk factors to employees.

Skills

Proficient in MS office packages

Clear communication skills

Confident telephone skills

Comprehensive risk assessment skills

Education

Psychological Wellbeing Practitioner

Registered Mental Health Nurse

Counsellor or other qualified mental health professional

Psychology degree with graduate basis for registration

GCSE English C or above

Job description

Job title: Psychological Wellbeing Case Manager

Location: Tewkesbury or Remote

Salary: £30K - £40K

Status: Full-time, permanent

Purpose of Role

As a Psychological Wellbeing Case Manager, you will play a vital role in supporting individuals accessing the Careline service by conducting initial telephone consultations and assessing their needs. Your purpose is to provide compassionate, evidence-based recommendations for personalised wellbeing support. You will contribute to the delivery of stepped care interventions for those experiencing reactive life events or common mental health concerns, including guided self‑help, online therapy through Silvercloud, lifestyle advice, and appropriate signposting—helping individuals take meaningful steps toward improved mental health and resilience.

Key Responsibilities

• Establish the current reason for ill health and identify any underlying cause or contributory risk factors: personal and occupational
• Effectively communicate to the employee or dependant the multifactorial issues associated with the current episode of ill health and how they can personally address the risk factors within their locus of control.
• Prepare and present case information for employees on individual caseloads to clinical supervisors within the service, using recommended framework. This should be on an agreed and scheduled basis in order to ensure safe practice and clinical governance of the worker, supervisor and service are delivered.

Person Specification

Experience

IAPT experience / Postgraduate Certificate in Low Intensity Interventions

Experience of providing low intensity interventions for common mental health problems

Skills & Knowledge

Proficient in MS office packages

Need to evidence ability to write clear and accurate English.

Demonstrate comprehensive risk assessment skills for employees who present with risk, as per risk policy and respond to this in a timely way in line with service guidelines.

Confident telephone skills

Attributes

Clear communication skills

Qualifications and Training

GCSE English C or above

Psychological Wellbeing Practitioner, Registered Mental Health Nurse, Counsellor or other appropriately qualified mental health professional with basis for membership with one of the following professional bodies or equivalent (student or associate membership also acceptable): British Psychological Society, British Association of Cognitive & Behavioural Psychotherapies, Nursing & Midwifery Council, British Association for Counselling & Psychotherapy

OR, Psychology degree with graduate basis for registration with BPS AND evidence of working with people who have experience of mental health problems

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.