Provisioning Coordinator

BPL Business Media Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecoms training company seeks a Provisioning Coordinator within its Service Delivery team. You will manage the entire order lifecycle, ensuring timely delivery and high-quality service across teams. Strong customer service and telecom experience are essential for success in this role.

Qualifications

• Customer service experience essential.
• Telecoms industry experience vital.
• Excellent written and spoken communication skills.

Responsibilities

• Manage end-to-end order provisioning.
• Process new orders and implement adds, moves, and changes.
• Coordinate logistics with Suppliers and Channel Partners.

Skills

Customer Service

Telecoms experience

Relationship-building

Proficiency in Office programs

Excellent communication skills

Self-motivated

Job description

Support to Win.tv is a hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We leverage decades of expertise in training and development, combined with an in-depth knowledge of market platforms, to offer a truly differentiated support service.

We provide fully managed services to industry Service Providers, handling all non-commercially impacting change requests by end users. This includes Moves, Adds, Changes, and Service Provisioning.

About the Job:

The Provisioning Coordinator works within the Service Delivery team, focusing on order provisioning and supporting support teams. The primary responsibility is to process new orders and manage adds, moves, and changes on existing accounts. Provisioning involves managing the entire order lifecycle from start to finish.

The Provisioning Coordinator will oversee orders to ensure timely delivery and adherence to quality standards, maintaining clear communication between all involved parties.

Key Responsibilities:

• Manage end-to-end order provisioning
• Process new orders and implement adds, moves, and changes
• Handle provisioning for PSTN, connectivity, hosted, and SIP telephony
• Coordinate logistics with Suppliers, Channel Partners, and End Users
• Ensure efficient and timely activities across teams
• Maintain high-quality service delivery
• Facilitate clear communication among all parties
• Collaborate with support teams for consistency
• Report to the Operations Director

Skills / Experience Required:

• Customer Service experience essential
• Telecoms industry experience vital
• Confident with strong relationship-building skills
• Proficiency in Office programs
• Excellent written and spoken communication skills
• Self-motivated and able to work independently or as part of a team