Protocol Concierge Executive

City Football Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports organization in Manchester seeks a Concierge Protocol Executive to optimize ticket allocations and enhance guest experiences. The role involves managing robust processes for inventory and ensuring effective stakeholder engagement. The ideal candidate possesses strong communication skills and a proactive, solution-oriented attitude. Benefits include 26 days of annual leave, private healthcare, and lifestyle discounts.

Benefits

26 days annual leave

Private healthcare

Lifestyle discounts

Discretionary bonus

Qualifications

• Strong attention to detail.
• Confident working with senior stakeholders.
• Collaborative and solution-oriented.

Responsibilities

• Manage hospitality and general admission allocations for events.
• Monitor ticket usage and generate reports.
• Create processes for inventory management.
• Build relationships with stakeholders to enhance allocations.
• Ensure suitable invitees in Protocol areas.

Skills

Excellent written and verbal communication skills

Strong interpersonal and communication skills

High-level of IT proficiency

Strong administrative skills

Knowledge of multiple ticketing systems

Ability to manage competing priorities

Flexible and proactive approach

Team player

Job description

Closing Date of Applications – 28 November 2025

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

As Concierge Protocol Executive, you’ll manage and optimise hospitality and general admission allocations for MCFC and Co‑op Live, ensuring maximum utilisation and minimal wastage. You’ll also play a key role in supporting home matches and live events.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. Allocation & Inventory Management

• Develop and maintain an internal inventory log to track ticket usage by department.
• Implement processes to release unused allocations promptly for reallocation.
• Manage ticket holding and distribution for each event in a timely and organised manner.
• Support the business in developing ticketing strategies for key fixtures and events.

2. Data Analysis & Reporting

• Monitor ticket usage and generate utilisation reports.
• Conduct quarterly reviews of demand and usage, identifying patterns, trends, and efficiency opportunities.

3. Process Design & Governance

• Create and implement consistent request processes across all departments.
• Ensure full visibility of inventory usage and track usage to inform future decisions.
• Establish guiding principles for internal allocations.
• Encourage forward planning by departments to optimise inventory management.

4. Stakeholder & Relationship Management

• Build and maintain strong relationships with internal stakeholders to influence effective allocation decisions.
• Collaborate with Co‑op Live teams and other key internal departments.

5. Guest Experience & Protocol Liaison

• Ensure suitable invitees are in Protocol areas and maximise introductions to support business objectives.
• Act as a liaison between internal allocations and the Protocol team to enhance business benefits.

6. Event Ticketing Expertise

• Maintain knowledge of current pricing models for Co‑op Live boxes including Etihad inventory.
• Support departments in planning requests aligned with business objectives.
• Reallocate unused tickets for internal rewards, staff incentives, supplier engagement, or sales opportunities.

What we are looking for

• Excellent written and verbal communication skills
• Strong interpersonal and communication skills, confident working with senior stakeholders
• High-level of IT proficiency, particularly in Microsoft Office 365
• Strong administrative skills and organisational skills with meticulous attention to detail
• Knowledge of multiple ticketing systems (GA, Co‑opLive, Links and Hospitality)
• Ability to manage competing priorities
• Flexible, proactive and solution-oriented approach
• Team player with a collaborative helpful and ‘can do’ attitude
• Individual and team approach to work

*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.