Protective Security Incident Management Officer

Staffline; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent security services provider in London seeks a protective security incident management officer to support branches with high-quality security and customer service. You will monitor alarms, handle incidents, and ensure operational excellence. Prior experience in security, strong communication skills, and a customer-focused approach are essential. This role provides a competitive pay rate of £17.10 per hour with various workplace benefits including holiday, pension, and training opportunities.

Benefits

5.6 weeks holiday per year

Workplace Pension Scheme

Progression training and development opportunities

Life assurance benefit

Free uniform provided

Qualifications

• Prior experience in a security related role and/or financial institution required.
• Prior experience in a security control room environment desirable.
• Excellent written and verbal communication skills essential.

Responsibilities

• Provide a high-quality service to support branches/offices.
• Monitor alarm systems and manage responses.
• Provide security guidance and manage incidents.

Skills

Customer service

Communication skills

Problem-solving

Tech-savvy

Tools

Microsoft Office

Job description

Overview

A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer, who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

This role does NOT require an SIA licence.

MUST apply with a up to date CV to be considered.

Position: Protective Security Incident Management Officer
Location: Canary Wharf, London
Pay Rate: £17.10 per hour
Contracted Hours: 40 hours per week
Shifts: Monday through to Friday covering 7am to 8pm, pattern will vary on rotation

Your Time at Work

You will report to the Security Control Room Team Leader and are expected to contribute to strategic direction, operational support and improve our values and outcome focused way of working.

Your duties will include

• Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role
• Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations
• Provide the correct response to various types of incidents involving criminal activity against staff, premises, and value assets
• Provide security guidance to staff as and when required and help manage security incidents
• Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches
• Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region
• Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided
• Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems

Our Perfect Worker

• Prior experience in a security related role and/or financial institution is essential
• Prior experience in a security control room environment is desirable
• Good knowledge and understanding of security control procedures and systems is essential
• Knowledge of head office and retail branch working practices is desirable
• Be proficient in the use of software applications such as Microsoft Office.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Logical approach to problem solving in a proactive manner
• Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential
• Be able to work without supervision and as a member of a team

It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

• 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
• Workplace Pension Scheme
• Progression training and development opportunities
• Life assurance benefit
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Schemes
• Refer a friend scheme
• Free uniform provided

Job Ref: 1G4S (G607)

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

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