Prosecution Administration Officer

FirstGroup; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation provider is looking for a Prosecutions Administration Officer to manage revenue protection records and ensure compliance with regulations. Ideal candidates will have strong Excel skills and excellent communication abilities. This role offers a hybrid working pattern, requiring occasional presence in Reading, and includes various employee benefits such as free rail travel for family members. Join a diverse and inclusive team committed to making train travel a great experience for customers.

Benefits

Free rail travel for you and your family

Company-sponsored health care plan

Discounted shopping and gym membership

Defined benefit pension scheme

Ongoing development and training

Qualifications

• Thrives on detail, deadlines, and clear communication.
• Experience working in a team and meeting tight deadlines.
• Awareness of the Penalty Fare Regulations 2018 and Regulation of Railways Act 1889 is an advantage.

Responsibilities

• Log and track revenue protection sanctions using case management systems.
• Maintain case records with the highest accuracy.
• Calculate fares and revenue losses arising from fare evasion.
• Communicate professionally with members of the public both in writing and over the phone.
• Process payments and appeals.
• Support the smooth running of the department with wider admin duties.

Skills

Strong Excel skills

Excellent written and verbal communication

Teamwork and meeting deadlines

Attention to detail

Knowledge of GWR revenue protection processes

Job description

Overview

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

Join our successful Revenue Protection & Prosecutions Department – the team that plays a vital role in protecting revenue, preventing fraud, and maintaining the reputation of Great Western Railway. We're the team who make sure sanctions are conducted fairly, legally, and deadlines are met with absolute precision.

About the role

Accuracy, organisation, and data management are at the heart of this role. As a Prosecutions Administration Officer, you\'ll:

• Log and track revenue protection sanctions using case management systems.
• Maintain case records with the highest accuracy.
• Calculate fares and revenue losses arising from fare evasion.
• Communicate professionally with members of the public both in writing and over the phone.
• Process payments and appeals.
• Support the smooth running of the department with wider admin duties.

This role is varied, rewarding, and central to our Revenue Protection and Anti-Fraud Strategy.

What we\'re looking for

We\'re looking for someone who thrives on detail, deadlines, and clear communication. To succeed in this role, you must bring:

• Strong Excel skills, essential for handling and tracking data accurately.
• Excellent written and verbal communication.
• Proven experience working in a team and meeting tight deadlines.
• You\'ll have an eye for detail.
• Knowledge of GWR revenue protection processes, plus awareness of the Penalty Fare Regulations 2018 and Regulation of Railways Act 1889, is an advantage.

Location & working pattern

• You\'ll be based in Reading around 1 in every 8 working days (9:00–16:30).
• The rest of the time, you\'ll have the flexibility to work remotely, depending on the tasks at hand.
• Reading is well connected by GWR and other rail networks, making commuting straightforward.

The Reward

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

Equality & Inclusion

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Links for reference: https://exceptionalindividuals.com/neurodiversity/ and https://www.healthassured.org/blog/neurodiversity/