Proportional Treaty Technicians

Lockton Companies; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading reinsurance firm in Greater London is seeking a Client Services Specialist to manage claims and client relationships. Candidates should have significant technical knowledge and experience in negotiating complex claims. This role demands excellent communication skills and the ability to maintain strong business relationships. Successful candidates will be adept at using systems such as Salesforce and possess problem-solving skills to address complex issues effectively. The position requires a proactive approach in managing priorities and ensuring customer satisfaction.

Qualifications

• Prior relevant reinsurance experience in a Client Services position.
• Experience with proportional, excess of loss premiums and claims.
• Ability to manage time, prioritize, and meet deadlines.

Responsibilities

• Negotiate claims from initial notice to settlement.
• Prepare and maintain account statistics.
• Participate in client and reinsurer meetings as required.

Skills

Technical processing

Client communication

Claims negotiation

Building relationships

Problem solving

Tools

Salesforce

Open TWINS

Microsoft Office Suite

Job description

Processing

• Multi-disciplined technical processing, incorporating

Premium

• Pro rata
• Excess of loss claims
• Experience covering all classes of business,
• Converse with clients and carriers on a technical level
• Candidates need to be able to work independently, managing priorities and supporting team colleagues to ensure customer satisfaction
• Excellent technical knowledge of the Lloyd’s and or Company Reinsurance market
• Actively builds relationships with team, internal and external clients
• Identify client’s individual requirements and work alongside them to achieve the best possible outcomes
• Participate in client and reinsurer meetings as required

Broker Support

• Risk sign down
• Prepare and maintain account statistics
• Provide support in the overall servicing of the client’s account and retention of business
• Use Electronic methods throughout full process

Excess of Loss Claims

• Negotiate claims from initial notice, through to the settlement and closure of claims.
• Experience to cover complex claims covering all classes of business including XOL reinsurance and binders, reinsurer audit and direct including underwriter rep.
• Negotiate claims matters i.e. XPL, ex-gratia, and non-standard presentations.
• Letter of Credit, a high level understanding and the ability to complete adjustments pro-actively and in the time frames required to avoid client penalty.

IBA

• Monthly review of Aged Debt reports, chasing for due items and arranging settlement of held balances and monitoring of held balances and funding.
• Preparation and Reconciliation of Client statements and payment
• Daily allocation and monitoring of cash received

Successful applicants will ideally have prior relevant reinsurance experience in a Client Services position and be able to evidence experience in the following role requirements :

• Competent in processing all risks types, proportional, excess of loss premiums and claims
• Advantage for candidate who have experience of Salesforce and Open TWINS
• Previous IBA experience is advantageous
• Reinsurance Claims experience and understanding is a must have
• Experience with dealing with large corporate clients would be advantageous
• Ability to build and maintain good business relationships with clients, Insurers and Associates.
• Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
• Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
• Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
• Demonstrated understanding of management concepts, systems and quality assurance.
• Essential in-depth knowledge of IMR, CLASS, ECF, LORS
• Knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint) or similar software applications