Property Services Team Leader

The Riverside Group Limited; Camden Town; Hybrid; GBP 40,000 - 41,000; Full time

Job summary

A leading housing association is seeking a Property Services Team Leader to manage a support team. This role involves leading operations, ensuring effective administration of services, and fostering strong customer and stakeholder relationships. The ideal candidate will have strong line management experience and excellent communication skills, as well as a commitment to diversity and inclusion in the workplace. The position offers competitive pay and flexible working options.

Benefits

Competitive pay

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

A wide range of benefits

Responsibilities

• Lead and manage operations support teams to ensure effective administration.
• Build and maintain effective relationships with customers and stakeholders.
• Provide leadership through coaching, mentoring, and team meetings.

Skills

Line management experience

Advanced IT skills

Excellent communication skills

Excellent organisational skills

Problem-solving skills

Time management

Customer experience ethos

Ability to work independently and as part of a team

Job description

Property Services Team Leader

Riverside Group
London, London
£40,557 per annum
Permanent
Full time

Job Title: Property Services Team Leader
Contract Type: Permanent
Salary: £40,557.46 Per annum
Working Hours: 40 hours per week
Working Pattern: Monday to Friday
Location: Arlington, London / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Property Services Team Leader

You will be responsible for leading and managing one of the six operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders. Ideally in this role you will effective line management of one of the administrative teams. You will lead, manage, motivate, engage and support the team to deliver a customer focused service, also you will be providing leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.

About you

We are looking for someone with:

• Previous line management experience.
• Advanced IT skills and literacy.
• Excellent communication skills, both written and verbal.
• Excellent organisational skills.
• Proven track record of problem solving, identifying and resolving issues promptly.
• Good time management, planning & organisational skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

If required, Applications may close before the deadline, so please apply early to be considered.