Property Services Scheduler & Admin Coordinator

Sovereign Network Group; Newbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent housing association in Newbury is seeking a Coordinator for its fast-paced Property Services team. The role involves scheduling repairs, liaising with trade staff, and ensuring customer satisfaction. Ideal candidates will have experience in administration, a strong focus on customer service, and the ability to manage their workload effectively. This position offers a collaborative work culture and a range of employee benefits including generous holiday allowances and wellbeing initiatives.

Benefits

25 Days Holiday + Bank Holidays

Enhanced maternity/adoption pay

Generous matched pension scheme

Wellbeing discounts

Qualifications

• Experience working in a busy customer focused role.
• Understanding of building maintenance terminology preferred.
• Ability to work well under pressure and think quickly.

Responsibilities

• Schedule work diaries for trades employees completing repairs.
• Liaise with trade staff and residents regarding scheduled works.
• Assist in complaint and query resolution.

Skills

Solid experience in administration

Strong customer service focus

Ability to manage own workload

Confident telephone manner

Empathy and passion for helping people

Tools

Experience using different computer systems

Job description

A prominent housing association in Newbury is seeking a Coordinator for its fast-paced Property Services team. The role involves scheduling repairs, liaising with trade staff, and ensuring customer satisfaction. Ideal candidates will have experience in administration, a strong focus on customer service, and the ability to manage their workload effectively. This position offers a collaborative work culture and a range of employee benefits including generous holiday allowances and wellbeing initiatives.