Property Service Team Leader- Hybrid

Office Angels; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Property Services Team Leader to manage an admin support team in London. This role involves leading, motivating, and developing the team, ensuring adherence to compliance and performance standards. The ideal candidate will have proven management experience, strong IT skills, and a customer-first approach. This position offers a hybrid working pattern, requiring 35 hours per week.

Qualifications

• Proven line management experience is essential.
• Strong IT, organisational, and communication skills required.
• Excellent problem-solving and time-management abilities are needed.
• Customer-first mindset and collaborative team player.

Responsibilities

• Lead and develop an admin support team.
• Provide coaching, mentoring, and team meetings.
• Ensure team training and clarity on responsibilities.
• Monitor contractor performance to meet KPIs.
• Manage compliance data and produce management reports.

Skills

Proven line management experience

Strong IT skills

Organisational skills

Communication skills

Problem-solving skills

Time-management abilities

Job description

Role Overview

Position: Property Services Team Leader
Hours: 35 per week
Pattern: Monday – Friday
Location: Arlington, London / Hybrid

Salary: £22.28 per hour

Make a Difference

Lead one of six operations support teams to deliver top-quality admin and compliance support across repairs, services, and technical projects. Build strong relationships with customers and stakeholders while driving a customer-focused, high-performing team.

Key Responsibilities

• Lead, motivate, and develop an admin support team.
• Provide coaching, mentoring, 1:1s, and team meetings.
• Ensure team members are trained, inducted, and clear on responsibilities.
• Adhere to financial and procurement procedures.
• Monitor DLO and contractor performance to meet KPIs.
• Manage compliance data (gas, heating, M&E PPM, EICRs, etc.).
• Produce management reports and track team targets.
• Build positive relationships with internal and external stakeholders.
• Support service delivery through effective planning and problem-solving.

About You

Essential:

• Proven line management experience.
• Strong IT, organisational, and communication skills.
• Excellent problem‑solving and time‑management abilities.
• Customer‑first mindset; collaborative team player.

Desirable:

• Experience in housing/property or contract admin support.
• Familiarity with repair & maintenance processes and job scheduling tools.
• Knowledge of ICT systems, performance reporting, and mobile working.
• Experience in high‑pressure environments and partnership working.

Equal Opportunities

Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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