Property Service Team Leader- Hybrid

Office Angels; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Property Services Team Leader to lead operations support teams in delivering high-quality admin and compliance support. This hybrid role involves motivating a team, managing compliance data, and building relationships with stakeholders. The ideal candidate will have proven management experience, strong organizational and communication skills, and a customer-first mindset. This position offers an opportunity to impact service delivery positively.

Qualifications

• Proven line management experience.
• Strong IT, organizational, and communication skills.
• Excellent problem-solving and time management abilities.
• Customer-first mindset; collaborative team player.

Responsibilities

• Lead, motivate, and develop an admin support team.
• Provide coaching, mentoring, 1:1s, and team meetings.
• Ensure team members are trained, inducted, and clear on responsibilities.
• Adhere to financial and procurement procedures.
• Monitor DLO and contractor performance to meet KPIs.
• Manage compliance data.
• Produce management reports and track team targets.
• Build positive relationships with internal and external stakeholders.
• Support service delivery through effective planning and problem-solving.

Skills

Line management experience

Strong IT skills

Organizational skills

Communication skills

Problem-solving abilities

Time management abilities

Customer-first mindset

Job description

Role Overview

Position: Property Services Team Leader

Hours: 35 per week

Pattern: Monday - Friday

Location: Arlington, London / Hybrid

Salary: 22.28 per hour

Make a Difference

Lead one of six operations support teams to deliver top-quality admin and compliance support across repairs, services, and technical projects. Build strong relationships with customers and stakeholders while driving a customer-focused, high-performing team.

Key Responsibilities

• Lead, motivate, and develop an admin support team.
• Provide coaching, mentoring, 1:1s, and team meetings.
• Ensure team members are trained, inducted, and clear on responsibilities.
• Adhere to financial and procurement procedures.
• Monitor DLO and contractor performance to meet KPIs.
• Manage compliance data (gas, heating, M&E PPM, EICRs, etc.).
• Produce management reports and track team targets.
• Build positive relationships with internal and external stakeholders.
• Support service delivery through effective planning and problem-solving.

About You

Essential

• Proven line management experience.
• Strong IT, organisational, and communication skills.
• Excellent problem‑solving and time management abilities.
• Customer‑first mindset; collaborative team player.

Desirable

• Experience in housing/property or contract admin support.
• Familiarity with repair & maintenance processes and job scheduling tools.
• Knowledge of ICT systems, performance reporting, and mobile working.
• Experience in high‑pressure environments and partnership working.

Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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