Property Partnerships Account Manager

Pinnacle Group Limited; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading property management company is seeking a Property Partnership Account Manager in London to manage relationships with institutional clients. The role involves driving business development, service improvement, and managing client meetings in a hybrid setup. Ideal candidates will have senior property management experience, strong stakeholder management skills, and a hands-on approach to service improvement.

Benefits

Flexible Working Arrangements

Private Medical Insurance

Enhanced Pension Scheme

Additional Annual Leave

Retail Discounts

Qualifications

• Proven senior-level experience in property management, preferably in affordable housing.
• Track record of driving service improvement and managing client relationships.
• Hands-on approach to identifying service gaps and implementing solutions.

Responsibilities

• Lead performance contract meetings and deliver reporting packs.
• Key contact for clients and escalations, working with operations teams.
• Manage monthly KPI reporting and assist in internal budget setting.

Skills

Stakeholder management

Service improvement

Business development

Communication skills

Organizational skills

Education

ARLA or CIH qualification

Job description

Pinnacle Group are looking for a Property Partnership Account Manager to lead and manage relationships with institutional-grade clients.You will play a central role in setting the standard for strong, positive engagement with both clients and internal stakeholders.Working closely with the Partnerships Account Director, Associate Director of Operations, Head of Mobilisation and the projects team, your focus will be on driving business development and service improvement to ensure consistent, high-quality delivery across the portfolio.

You will be joining our Homes team based in Holborn, London The Homes business serves communities by providing trusted housing management solutions.We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The ideal candidate will bring senior property management experience and a strong track record of working with multiple stakeholders ideally with a background in affordable housing, private rental and residential lettings.You’ll be confident in managing client relationships, leading performance meetings and producing clear, accurate reporting.You’ll have a hands-on approach to identifying service gaps, implementing improvements and supporting the growth of client accounts through effective collaboration and delivery.

This is a hybrid role requiring travel to the office base in Holborn and attendance at Client meetings.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• To present, lead and deliver performance contract meetings, reporting packs as required within the contracted terms with clients and be the key point of delivery, working with the operations team to complete the commercial objectives on a monthly basis in a comprehensive manner.
• Key point of contact for all key clients specified acting as the key contact for escalations, working closely with the Head of Regions and operational teams.
• To deliver monthly KPI reporting packs and co-ordinate with the Partnerships Account Director and Associate Director of Operations to ensure all reporting packs inclusive of monthly finance packs, KPIS/P&L/ G2N/ OPEX budgets as required to all clients when due.
• To assist with internal budget setting across the business, working alongside the dedicated Business Partner to Homes for key clients under management.
• To set the standard with the operations team once pricing schedules have been set and agreed management contracts for new business, to allow the mobilisation manager to onboard the assets and operations to effectively manage such contracts efficiently and in line with contractual requirements.
• To raise and monitor revenue streams within contractual agreements for services inclusive of monitoring and ensuring uplifts are increased when due.
• To manage and complete monthly invoicing across the revenue streams and compile month end commentary as required.

Key requirements

• Proven senior-level experience in property management ideally across affordable housing private rental and residential lettings sectors
• Track record of driving service improvement and business development with strong stakeholder management skills and the ability to lead client relationships
• Excellent communication and analytical skills with a hands-on approach to identifying service gaps and implementing solutions
• Strong organisational skills with the ability to manage a varied workload
• ARLA or CIH qualification desirable

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans