Property Operations Manager

National Trust; Chackmore; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading heritage organization is seeking an Operational Manager to oversee visitor experiences at Claydon. The ideal candidate will possess strong operational management skills, leadership capability, and an ability to enhance service quality. This role involves working with diverse teams and ensuring high standards are maintained. Benefits include a substantial pension scheme and flexible working hours.

Benefits

Substantial pension scheme

Free entry to National Trust places

Flexible working

Qualifications

• Confident in managing fast-paced operations.
• Able to lead diverse professional teams.
• Up to date with health and safety standards.

Responsibilities

• Maintain high presentational standards internally and externally.
• Shape long-term vision and develop a welcoming culture.
• Provide out of hours cover as required.

Skills

Operational management ability

Leadership skills

Effective communication

Risk management

Budget management

Job description

What you'll be doing

We'll run collaborative operations across visitor experience, programming and facilities to ensure every visitor has a best possible day and discovers the trust's work for themselves. You'll do whatever it takes to maintain high presentational standards internally and externally, support business continuity, security, safety, compliance and maximise commercial and fundraising potential. Working with the visitor experience manager and other department leads, you'll shape the long‑term vision for Claydon and develop a welcoming culture.

You'll be expected to work some weekends and evenings, as required. This role also includes Key Rep duties on a rota with two other staff. One in every three weeks (average) will involve providing out of hours cover during which time you must reside in the house.

We'd love to hear from you if you're:

• practised and confident in managing fast‑paced operations
• an inspiring leader and manager of people, adept at leading diverse professional teams
• a skilled collaborator and communicator, comfortable with taking decisions
• aware of the importance of excellent service, growing support for an important cause and high standards of presentation
• up to date with health and safety, compliance and emergency procedures
• familiar with business planning, growing income and managing budgets
• committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction

Minimum criteria

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Operational management ability
• Leadership skills including coaching, team development, motivation and communication
• Ability to manage operational risk, including how to assess and manage risk effectively
• Proven track record of managing budgets, finances, small projects and contracts
• Effective communication and stakeholder engagement skills

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places