Property Operations Manager

NATIONAL TRUST; Buckingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A heritage conservation organization is seeking a Property Operations Manager at Claydon House. This role involves overseeing daily operations, ensuring visitor satisfaction, and leading a diverse team while upholding high standards of service and safety. Ideal candidates will have strong leadership skills and experience in operational management. Accommodation is provided as part of the role.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Proven ability in managing fast-paced operations.
• Experience in leading diverse professional teams.
• Adept at managing operational risk and budgets.

Responsibilities

• Run visitor operations collaboratively with your colleagues.
• Ensure business continuity, security, safety, and compliance.
• Contribute to the longer-term vision for the property.

Skills

Operational management

Leadership

Collaboration

Communication

Health and safety knowledge

Business planning

Inclusivity in experiences

Job description

**Important notice**

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We’re looking for a Property Operations Manager at Claydon House, to be responsible for the daily operation of this busy and much-loved National Trust site, and for introducing improvements to make it as welcoming as possible for everyone.

Accommodation is provided to the postholder for the proper or better performance of their duties in accordance with Trust criteria and HMRC rules.

What it's like to work here

If you're enthusiastic about leading for operational excellence this role would be perfect for you. More than 20,000 visitors enjoy Claydon every year and managing a property isn't always 9 to 5 but like our visitors you'll benefit from being in this stunning setting we want Claydon to be a great place to visit, work and volunteer and you'll be pivotal in achieving this. As a member of the portfolio leadership team you'll deliver common leadership responsibilities and contribute to the overall plan for the Stowe and Aylesbury vale property group.

What you'll be doing

You’ll work collaboratively with your colleagues – particularly those in visitor experience, programming and facilities – to run the visitor operations here. Together, you’ll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves. You’ll do whatever it takes to ensure business as usual’ and maintain high presentational standards internally and externally.

You’ll have a key role inensuring business continuity, security, safety and compliance. You’ll also help to maximise commercial and fundraising potential.

Working with the visitor experience manager other department leads, you'll contribute to the longer-term vision for the property, shaping and influencing the future direction of Claydon and developing a positive and welcoming culture.

You’ll be expected to work some weekends and evenings, as required. This role also includes Key Rep duties on a rota with two other members of staff. One in every three weeks (average) will involve providing out of hours cover during which time you must reside in the house.

Who we're looking for

We’d love to hear from you if you’re:

• practised and confident in managing fast-paced operations
• an inspiring leader and manager of people, adept at leading diverse professional teams
• a skilled collaborator and communicator, comfortable with taking decisions
• aware of the importance of excellent service, growing support for an important cause and high standards of presentation
• up to date with health and safety, compliance and emergency procedures
• familiar with business planning, growing income and managing budgets
• committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Operational management ability
• Leadership skills including coaching, team development, motivation and communication
• Ability to manage operational risk, including how to assess and manage risk effectively
• Proven track record of managing budgets, finances, small projects and contracts
• Effective communication and stakeholder engagement skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places