Property Manager (Key Worker Services)

Liquid RS; Slough; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A prominent housing association is seeking X2 Property Managers for Key Worker Services in Slough. The role involves managing tenancies, ensuring high standards of customer service, and leading effective contract management. Candidates must have property management experience and excellent communication skills, alongside the ability to work in a dynamic team environment. This temporary position offers a salary of £32,881 - £36,069 per annum, with hybrid working arrangements.

Qualifications

• Property management and lettings experience desired.
• Excellent communication and customer service skills.
• Proven ability to deliver on targets.
• Awareness of budgetary and financial risks.
• Experience managing complaints effectively.

Responsibilities

• Processing lets and managing tenancies.
• Conducting estate walkarounds and inspections.
• Ensuring excellent customer service.
• Managing maintenance and liaising with contractors.
• Monitoring compliance with legislative requirements.

Skills

Property management experience

Excellent communication skills

Customer service skills

Experience managing complaints

Proven record in delivering targets

Understanding of tenancy management

Tools

MS Office Suite

CRM / Microsoft D365 software

Job description

Job Description

We are working with one of the UK's leading Housing Associations to appoint X2 Property Managers (Key Worker Services) to join a brilliant team based in Slough. You will be required to represent and champion the trust and its values, whilst leading on effective contract management services which meet and exceed customer service excellence. The successful candidate will be solution focused and will act as a champion of service improvement for clients.

Contract Type: Temporary-contract ongoing (3 months minimum)

Hybrid: Site based in Wexham, Slough

Salary Equivalent: £32,881 - £36,069 per annum (depending on experience)

Key Responsibilities

• Processing lets
• Managing tenancy & licences
• Conducting estate walkarounds
• Performing H&S checks and following up on Fire Risk Actions
• Monitoring maintenance and liaising with third-party contractors
• Ensuring the site is well‑maintained
• Delivering excellent customer service
• Deliver a responsive, efficient, and customer focused service to residents
• Work collaboratively with internal and external stakeholders to achieve results—develop and influence relationships at all levels ensuring effective and efficient delivery of services
• Ability to manage void stock effectively and provide detailed reports to third parties
• Ability to manage fast past move‑ins independently and accurately
• Doing weekly inspections of all units on patch and development
• Raising maintenance issues, managing the repair until complete
• Supporting the management function in maximising rental returns and minimising tenancy 'void' periods
• Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts
• Providing excellent customer service to a demanding client base and maintaining relevant records and systems
• Conduct effective tenancy and asset management to ensure maximum returns
• Conduct routine checks to manage risks associated with fraud and subletting

Requirements

• Property management and lettings experience desired (exposure to nomination management)
• Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges
• Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment
• Awareness of budgetary and financial risk in respect of the residential marketplace
• Experience of using MS Office Suite (including Excel, Microsoft Teams and CRM / Microsoft D365 software)
• Experience in managing complaints within target times and managing resident expectations for a positive result
• Diverse understanding of tenancy management
• Excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices
• Understanding of legal processes relating to breach of tenancy and arrears
• Housing / ASB / Facilities management experience gained within a residential environment is desirable but not essential

Closing date for completed applications: 12 pm Friday 21st November

Interviews will be held via MS Teams Next week (date to be confirmed)