Property Manager Assistant

Home Made; City Of London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A property management firm in London is seeking a Property Manager Assistant to facilitate communication between landlords, tenants, and service providers. In this full-time office-based role, you will manage property compliance, handle maintenance issues, and support the Senior Property Manager. Ideal candidates are proactive problem-solvers with strong organizational skills and an eagerness to learn and grow. Benefits include 24 days of annual leave, employee perks, and a supportive workplace culture.

Benefits

24 days annual leave

Employee discounts

On-site gym access

Weekly happy hours

Learning and Development opportunities

Qualifications

• Proven experience in property management or customer service roles.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of housing regulations and compliance.

Responsibilities

• Manage landlord-tenant communications and maintenance updates.
• Process invoices and handle provider payments.
• Ensure smooth new tenant move-ins.

Skills

Customer Service

Problem-solving

Organisation

Compliance Management

Communication

Tools

Accounting Software

Yardi

OneSite

Job description

Property Manager Assistant Home Made

As a Property Manager Assistant youll play a vital role in keeping everything running smoothly. Youll be the go-to person between landlords tenants and service providers whilst making sure everyone feels supported properties stay compliant and any issues are resolved quickly and effectively.

If you enjoy problem-solving building relationships and taking ownership this is the role for you.

Working hours : Monday to Friday 9am-6pm.

Salary : 27K-29K depending on experience

Office Location : Southwark London (office-based role - 1 day WFH post probation)

Sounds interesting what does the role involve

• Keep landlords informed about their properties from maintenance updates to compliance requirements.
• Manage maintenance tickets challenge delays and make smart decisions on repairs.
• Process invoices and ensure provider payments are handled correctly.
• Negotiate deposit releases at the end of tenancies.
• Support the Senior Property Manager with portfolio escalations.
• Support with the project management of planned works property upgrades and special conditions in line with landlord expectations.
• Ensure new tenant move-ins go smoothly and all landlord preferences are logged.
• Chase rent arrears and flag collection issues to finance team.
• Support onboarding of new providers to meet portfolio needs.
• Liaise with third parties like block / building managers and concierge teams.
• Support with process improvements that enhance the landlord and tenant experience.

What we are looking for :

• Customer focused you keep service at the heart of everything you do.
• Organised & proactive comfortable managing multiple priorities in a fast-paced environment.
• A problem-solver confident making decisions and resolving escalations.
• Compliance-minded always on top of regulations and risk management.
• A strong communicator professional clear and empathetic with landlords tenants and providers.
• Eager to grow committed to building your expertise and supporting others along the way.

Benefits of working with us :

• Annual Leave : 24 days leave your birthday off!
• Modern state of the art offices
• Employee Perks : discounts for stores cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer and Winter Parties)
• Culture Club : Running Club ad hoc events for notable dates (St. Patricks day Diwali Movember) Meditation Sessions Mental Health Champions CSR opportunities
• On site Gym access showers (towels & shower gel) and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability impairment or health condition please do not hesitate to contact us at

Key Skills

Accounting Software,Section 8,Customer Service,Assistant Manager Experience,Yardi,Computer Literacy,Fair Housing Regulations,LIHTC,Administrative Experience,OneSite,Property Leasing,Property Management

Employment Type

Full Time

Experience

years

Vacancy

1