Property Manager

Pinnacle Group; Stapleford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading UK property management firm is seeking an experienced Property Manager to oversee a large portfolio of affordable housing. This role involves ensuring high-quality service, compliance, and resident satisfaction across various locations. The ideal candidate will have strong interpersonal skills, a proactive approach, and relevant qualifications. The job offers a hybrid working pattern with three days on site and a variety of employee benefits including flexible working arrangements and private medical insurance.

Benefits

Flexible Working Arrangements

Private Medical Insurance

Enhanced Pension Scheme

Cycle to Work Scheme

Qualifications

• Good understanding of affordable rent unit management and residential lettings.
• Ability to conduct estate inspections and manage repairs.
• Must be a car user for travel to various sites.

Responsibilities

• Take full ownership of assigned sites ensuring high standards.
• Monitor contractor performance and manage quality.
• Manage property functions including void turnarounds and inventories.

Skills

Interpersonal skills

Knowledge of housing legislation

Proactive work approach

Education

CIH / ARLA qualification or similar

Tools

Fix-Flo software

Job description

Pinnacle Group is looking for an experienced Property Manager to deliver a high quality, customer-focused housing management service for a large portfolio of affordable housing located across Nottingham, Retford, Market Warsop and Melton Mowbray. This is a hands‑on property management role with regular on-site presence to ensure compliance, resident satisfaction and operational excellence. The ideal candidate will possess strong interpersonal skills, professionalism, and a proactive approach.

You will be joining our Homes team who serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

This role offers a hybrid working pattern of 3 days on site. The working hours are 9AM‑5PM.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements
• Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work
• Manage all property management functions, including void turnarounds (viewings, sign‑ups, mutual exchanges), inventory management, and check‑out appointments
• Address and manage anti‑social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary
• Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication
• Prepare and support the production of accurate and timely monthly/quarterly client reports
• Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay
• Manage residential compliance, log and track tenant repairs using Fix‑Flo software and client systems and oversee defect resolution

Key requirements:

• A good understanding and knowledge of Affordable rent unit management, residential lettings and the property industry
• Knowledge of housing legislation and current practice
• Be able to perform a whole range of housing management, including voids, sign ups, estate inspections and reporting repairs
• Be able to work proactively under own initiative
• Car User - travel to other sites will be required
• Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans