Property Manager

Leaders Roman Group; Frimley; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Base salary

Commission

Awards

Pension

Holidays

Parental leave

Staff discounts

Fertility policy

Job summary

Romans is seeking a Property Manager to join our Camberley team. You will be the point of contact for tenants and landlords, handling inquiries, booking appointments and guiding the tenancy from start to finish with excellent communication and organisational skills.

Hybrid working is available after probation. The role offers a base salary of £27,500 plus £4,000 in commission and a clear progression path within the LRG network.

Qualifications

• Excellent communication, written and verbal.
• Professional telephone manner.
• Organisational skills, time management and attention to detail.
• Full UK Driving Licence Required.

Responsibilities

• Provide excellent levels of telephone and written communication for the tenancy period.
• Triage tenant maintenance requests and propose resolutions.
• Coordinate with landlords and contractors to resolve issues and arrange works.
• Update all parties by phone, email or text and log notes.
• Conduct regular wellbeing calls to landlords and monitor progress on works and compliance.
• Ensure works are completed and invoiced within 21 days and maintain progress updates.

Skills

Communication

Telephone etiquette

Organisation

Driving licence

Job description

Job Title: Property Manager

Location: The Meadows, Camberley

Brand: Romans

Salary: £27,500 plus a further £4,000 in commission

Hours: Monday to Friday 8:30am to 5pm

Hybrid working offered after successful completion of probation period

About Romans:

Romans, founded in Bracknell In 1987, are one of the largest and most respected property groups in south-east England. In 2016 we joined forces with our sister company Leaders, and since then more respected brands have joined forces with us so now we have a combined UK network of over 215 estate and letting agencies, known as LRG.

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities:

Reporting to the Team Manager/Head of Centre, Romans are seeking a Property Manager to join our dedicated and dynamic team based in Camberley. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• You’ll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well being’ calls to the landlord
• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Working with the Property Visit Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Dealing with non managed deposits who are part of the No Deposit Scheme
• To ensure check out process is followed and communication is sent out within company process via the Depositary site
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers

What are we looking for:

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License Required

Benefits:

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Department
Property Management
Locations
Camberley HQ, United Kingdom
Employment type
Full-time
Driving Licence Required
No