Property Manager

Starfish People; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading property services company is seeking a Property Manager to join their team in Portsmouth. The successful candidate will manage day-to-day operations of residential properties and ensure high standards of client service. Responsibilities include site inspections, financial management, and liaising with leaseholders and contractors. Ideal applicants will possess strong communication skills and a solid understanding of property legislation. This is an excellent opportunity for professional growth in a supportive environment.

Benefits

Continuous professional development

Collaborative working culture

Opportunity for career progression

Qualifications

• Experience in managing leasehold residential and mixed-use properties.
• Familiarity with Landlord and Tenant Acts and Commonhold and Leasehold Reform Act.
• Ability to read and interpret lease clauses.

Responsibilities

• Manage day-to-day operations of properties and long-term planning.
• Conduct inspections and ensure health and safety compliance.
• Develop maintenance plans and oversee financial transparency.

Skills

Client service

Relationship management

Building maintenance knowledge

Communication skills

Team collaboration

Education

IRPM qualification or working towards

Tools

Microsoft Excel

QUBE property management system

Job description

Our client is an established and thriving business in the heart of Portsmouth.

A leading property services company, with a long-standing reputation for excellence in residential and mixed‑use estate management, they work with Freeholders, Resident Management Companies (RMCs), and Right to Manage (RTM) clients to deliver a professional, reliable and personable service.

Due to significant growth they are looking for a service‑focused Property Manager to join their team.

The Property Manager should have experience in residential block management and want to take the next step in their career with a supportive and knowledgeable team. This is a fantastic opportunity to build skills and grow your career. It's a varied, hands‑on role managing a portfolio of properties, liaising directly with clients, contractors, leaseholders, and colleagues across the business. You'll be responsible for all aspects of day‑to‑day management, from site inspections and maintenance planning to financial oversight and resident engagement.

The role has core hours of Monday to Friday, 9:00 am – 5:00 pm (35 hours per week), however flexibility is essential, as some meetings with clients or residents may take place in the evening.

As a Property Manager, what will you be doing?

• Providing a professional, responsive service to landlords, leaseholders, and resident groups, fostering a strong culture of customer care.
• Preparing and issuing service charge budgets, reviewing draft accounts, and liaising with the accounts team to ensure financial transparency and accuracy.
• Conducting regular and emergency inspections, preparing reports, diagnosing basic defects, and organising appropriate remedial works or specialist investigations.
• Overseeing health and safety compliance, including arranging fire risk assessments and ensuring timely completion of any required actions.
• Specifying, tendering, and appointing contractors for cyclical maintenance and service agreements; managing delivery of major works in line with Section 20 legislation in collaboration with surveyors and the Major Works Co‑ordinator.
• Interpreting and enforcing lease covenants, supporting leaseholder queries, and issuing licences for alterations in line with client instructions.
• Attending AGMs, residents' meetings, and client consultations, providing regular updates and detailed progress reports to the Head of Department.
• Developing long‑term maintenance plans and identifying capital expenditure requirements, with support from surveyors where needed.
• Supporting administrators with leaseholder queries and acting as line manager for on‑site caretakers and scheme managers.
• Identifying opportunities to cross‑sell company services, support new business acquisition, and contribute to departmental income generation.
• Providing accurate pre‑contract management details to support legal enquiries and maintaining up‑to‑date records across systems.

What we're looking for?

• A strong track record in managing leasehold residential and mixed‑use properties, with a hands‑on approach to both day‑to‑day operations and long‑term planning.
• A commitment to excellent client service, with the ability to build rapport and manage relationships across leaseholders, freeholders, and contractors.
• A good understanding of building construction, repair techniques, and cyclical maintenance practices.
• Familiarity with relevant legislation, including the Landlord and Tenant Acts (1985 & 1987) and the Commonhold and Leasehold Reform Act 2002 (CALRA).
• Clear, confident written and verbal communication, with a professional telephone manner and the ability to communicate effectively at all levels.
• Comfortable using Microsoft Office (particularly Excel and Word), e‑mail, and property management systems such as QUBE.
• Able to read, interpret, and apply lease clauses, particularly those related to repair and maintenance responsibilities.
• A collaborative attitude and willingness to support colleagues across departments.
• IRPM qualified or working towards qualification, with a willingness to continue professional training and development.

Why join us?

• A supportive team with an open, collaborative working culture.
• Real opportunity to make your mark and contribute to business growth.
• IRPM support and continuous professional development.
• A varied and interesting portfolio in locations in and around Portsmouth.
• Regular team meetings, open communication, and a strong sense of purpose.

Interested?

If you're a Property Manager looking to join a company where your work is valued, your knowledge is respected, and your progression is supported, apply now with your CV and a short cover letter.