Property Manager

Connells Group; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property management firm in the UK seeks a dedicated individual to manage client queries and provide expert advice on legislation. The role involves ensuring customer service effectiveness and requires strong communication and negotiation skills. Applicants must have a full UK Driving License and vehicle access. This position offers competitive salary, training, and career development opportunities.

Benefits

Competitive Basic Salary

Training & Development

Career Progression

Company Pension Scheme

Qualifications

• Full UK Driving License and access to own vehicle.
• Ability to stay calm under pressure.
• Strong team player.

Responsibilities

• Manage effective resolution of queries from clients and staff.
• Provide expert advice regarding relevant legislation.
• Ensure customer service deadlines are met.

Skills

Customer service skills

Negotiation skills

Organizational skills

Analytical ability

Communication skills

Job description

Job Description

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation.
• Maintain central register of contractors and ensure that they have the correct qualifications
• Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements
• Monitor workloads in order that deadlines are met and service levels are adhered to.
• Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch
• Full UK Driving License and access to own vehicle
• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability
• Competitive Basic Salary - Training & Development - Career Progression - Company Pension Scheme