Property Manager

CONNELLS GROUP; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in the UK is seeking an enthusiastic Property Manager to join their team in Great Shelford. This role offers full training and a productive, fun work environment focused on customer service and effective property management. Ideal candidates will possess strong communication skills and the ability to multi-task. They encourage diverse applications and are committed to building an inclusive workplace.

Benefits

Full training and development

Good understanding of estate agency business

Fast paced, fun environment

Career pathway

Qualifications

• Experience as a property manager is not essential.
• Desire to deliver exceptional customer service.
• Ability to multi-task.

Responsibilities

• Act as a central point of contact managing queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers updated.
• Organize safety inspections and manage remedial works.
• Assist customers with general tenancy queries.
• Provide a first-class service to maximize customer retention.

Skills

Strong customer service skills

Confident communicator

Excellent negotiation skills

Ability to stay calm under pressure

Excellent planning and organizational skills

Good analytical ability

Job description

Property Manager

We are looking for an enthusiastic and highly motivated individual looking for a position within property management. As a Property Manager you will join our friendly team based in Great Shelford and become part of their vibrant business.

Experience as a property manager is not essential as you will be offered full training, you just need to be able to build strong relationships, have a desire to deliver exceptional customer service and the ability to multi-task.

As a Property Manager you will provide property management and tenancy support services to our branch network, landlords and tenants within your property portfolio.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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