Property Management Assistant

Anderson Recruitment Ltd; Cheltenham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A dynamic estate agency in Cheltenham is looking for a full-time Administrator to support their Property Management team. You will manage data entry, liaise with tenants and landlords, and handle office administration. Full training is provided, making this a great opportunity for those from retail or hospitality backgrounds looking to transition into an office role. The position offers up to £28k per annum depending on experience and has excellent career development opportunities.

Benefits

22 days annual leave + bank holidays

Longevity of service rewards and bonus

Corporate team building days and events

Additional gifted annual leave during wedding month

Industry qualifications (ARLA) fees paid

Clear progression paths for career development

Cycle to work

Pension scheme

Qualifications

• Passionate about developing your career in a supportive environment.
• No previous office experience required.
• Willingness to learn and adapt.

Responsibilities

• Support the Property Managers with day‑to‑day admin tasks across the portfolio.
• Maintain accurate and up‑to‑date records on property management software.
• Coordinate and book routine and emergency maintenance appointments.
• Communicate with tenants, contractors, and landlords by phone and email.
• Assist in processing tenancy renewals, deposit returns, and compliance documentation.
• Handle incoming queries and ensure issues are directed or resolved appropriately.
• Support with scheduling property visits and preparing follow‑up reports.
• General office administration to assist the wider lettings team.

Job description

We currently have a rare opportunity to join an award winning, dynamic estate agency client of ours based in Cheltenham. They have offices in Gloucestershire & Worcestershire and currently have a brand new requirement for a full time Administrator to join their talented team.

This role is to support the busy Property Management team in an administrative capacity, with excellent opportunities for growth and development. Tasks will vary but will include managing data entry, liaising with tenants and landlords, coordinating appointments, answering calls, and handling general office administration.

If you are passionate about developing your career and would excel working within a supportive environment, then this could be the job for you! No previous office experience is required as full training will be provided. You could be from the retail/leisure/hospitality industry looking to get into the office environment and progress within an administration role.

Benefits

• 22 days annual leave + bank holidays rising with years of service + your Birthday off
• Longevity of service rewards and bonus
• Corporate team building days and events
• Additional gifted annual leave during the month of your wedding & Enhanced Parental Leave
• Industry qualifications (ARLA) and membership fees paid for
• Clear progression paths for career development
• Cycle to work
• Pension scheme

Responsibilities

• Support the Property Managers with day‑to‑day admin tasks across the portfolio
• Maintain accurate and up‑to‑date records on property management software
• Coordinate and book routine and emergency maintenance appointments
• Communicate with tenants, contractors, and landlords by phone and email
• Assist in processing tenancy renewals, deposit returns, and compliance documentation
• Handle incoming queries and ensure issues are directed or resolved appropriately
• Support with scheduling property visits and preparing follow‑up reports
• General office administration to assist the wider lettings team

Hours: Monday – Friday, 8:30am – 5:30pm (1 hour lunch break)

Salary: Up to £28k per annum depending on experience!