Property Insurance Admin & Customer Support

Brown & Brown Insurance; Borehamwood; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

23 days holiday + UK bank holidays

Life assurance

Private health care for you and depend

Job summary

HFIS Limited invites applications for an administrative/customer service role within the Property team. Office-based with rotational remote work as required; 37.5 hours Mon-Fri; reports to the TLI Department Lead. You will handle inbound calls, resolve queries, enter data into client records, and support diary systems.

Experience in property or insurance industries is helpful, and teamwork is essential. Benefits include 23 days holiday, life assurance, private healthcare, employee assistance,

Qualifications

• Proven experience in administrative or customer service role.
• Excellent attention to detail and accuracy in data entry.
• Strong organisational skills and ability to meet deadlines.
• Able to work in a team and take initiative.
• Good written and verbal communication; basic numerical skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Processing new business, renewals, revised renewals, lapses (including issuing receipts) and mid-term adjustments.
• Managing client and departmental mailboxes.
• Preparing written responses to routine enquiries.
• Maintaining diary systems and providing first line telephone support where needed.
• Data entry for Insurer Bordereaux.
• Credit control support including contact parties for outstanding payments.
• Keeping up to date with what is happening in the property market generally.

Skills

Administrative experience

Customer service

Attention to detail

Organisational skills

Deadline-driven

Team player

Communication

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

HFIS Limited invites applications for an administrative/customer service role within the Property team. Office-based with rotational remote work as required; 37.5 hours Mon-Fri; reports to the TLI Department Lead. You will handle inbound calls, resolve queries, enter data into client records, and support diary systems.

Experience in property or insurance industries is helpful, and teamwork is essential. Benefits include 23 days holiday, life assurance, private healthcare, employee assistance,