Property Helpdesk Officer

Pertemps Buckinghamshire; Aylesbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent recruitment agency is seeking a Property Helpdesk Officer in Aylesbury to provide administrative support and excellent customer service. This role involves handling property and facilities-related queries, assisting with maintenance requests, and working closely with the Facilities Helpdesk team. Candidates should have strong skills in administration and customer service, ideally within a local authority context. This is a full-time, temporary position, with significant opportunities for career development within the public sector.

Benefits

Access to health and wellbeing initiatives

Career development and training opportunities

Supportive team environment

Qualifications

• Proven experience in an administrative or customer service role.
• Ability to work effectively in a fully office-based environment.
• Excellent communication and organizational skills.

Responsibilities

• Provide excellent customer service as the first point of contact.
• Carry out a range of administrative duties.
• Log, monitor, and escalate maintenance requests.

Skills

Customer service

Administrative skills

Communication skills

Organizational skills

Job description

Property Helpdesk Officer

Contract - Temporary until March 2026, with potential to extend

Pay Rate - £13.99 per hour

Hours - Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)

Start Date - Immediate

Work Schedule - Fully office based

Office Location - Buckinghamshire Council, Walton Street offices in Aylesbury, HP20 1UA

Looking to grow your career in the public sector? Pertemps Recruitment, in partnership with Buckinghamshire Council, is offering an excellent opportunity to join their Facilities Helpdesk team as a Property Helpdesk Officer. This is a great chance to contribute to a vital public service while developing your skills in Administration and Customer Service.

You’ll play a key role in ensuring the smooth operation of the Property Helpdesk, handling mostly administrative duties and customer service inquiries.

What you’ll be doing:

• Providing excellent customer service as the first point of contact for property and facilities-related queries
• Carrying out a range of administrative duties to support the Facilities Helpdesk team
• Logging, monitoring, and escalating maintenance requests and other service issues

What we’re looking for:

We’re seeking candidates who can hit the ground running with strong experience in Administration and Customer Service, ideally within a local authority setting.

You’ll need:

• Proven experience in an administrative or customer service role.
• The ability to work effectively in a fully office-based environment, Monday to Friday.
• Excellent communication and organizational skills.
• Experience with facilities maintenance is beneficial but not essential.

Why work with us and Buckinghamshire Council?

As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach.

Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:

• A supportive and inclusive culture
• Opportunities to contribute meaningfully to your community
• Access to health and wellbeing initiatives
• Career development and training opportunities
• A welcoming team environment with regular social and charity events

Ready to apply?

Submit your application online today - we’re reviewing applications as they come in, so don’t delay. We may close this vacancy early if sufficient applications are received.

For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team.