Property Coordinator

Centrick Limited; Fareham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A property management firm in Fareham is seeking a dedicated individual to support Property Managers. The ideal candidate will have strong administrative skills, customer service excellence, and an interest in property management. Responsibilities include managing customer queries and assisting with property portfolio tasks. Benefits include 25 days of holiday, enhanced pension, and various employee support programs.

Benefits

25 days' holiday plus bank holidays

Enhanced pension scheme

Extra holiday with length of service

Company sick pay

Study support

24/7 mental health services

Birthday bonus

Volunteer day annually

Monthly perks

Qualifications

• Strong administrative and organizational skills required.
• Ability to build rapport with clients and residents.
• Detail-oriented and effective written communicator.
• Interest or experience in property management preferred.

Responsibilities

• Support Property Managers in their portfolio.
• Update Qube with relevant property information.
• Manage customer queries and requests.
• Raise work orders and assist in issue resolutions.

Skills

Administrative skills

Customer service

Attention to detail

Written communication

IT proficiency

Tools

Microsoft Office

Job description

We're Centrick - residential property experts with a clear mission: to make lives better, every day. Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance - we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact - for our clients, customers, and communities.

Responsibilities

• Supporting Property Managers and their portfolio
• Escalate unresolved or complex issues to the Property Manager or Senior PC
• Ensuring Qube & Cheat sheets are updated with relevant information (including PA and access info)
• Confidently issue letters via the correct correspondence on Qube (including breach of lease letters)
• Managing MCP efficiently (i.e. adding updates where necessary, assigning requests to the correct person, correct categorising, unacknowledged below 10 daily etc.)
• Raise detailed work orders and quotation requests
• Action customer queries via MCP
• Visit sites for better understanding and learning development (not a must)
• Deal with fob/key requests
• Phone support if needed
• Action insurance claims depending on complexity
• Maintain accurate records of all actions taken for audit and compliance

Qualifications

• Be able showcase your strong administrative and organisational skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
• Have strong attention to detail
• Clear written communication
• Have an interest or experience in property.
• IT and Microsoft proficient.

Benefits

• Time to Recharge: 25 days' holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Reward Platform: Monthly perks how you like

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know - we’re here to help you succeed.