Property Claims Specialist

Lawes Insurance Recruitment; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance recruitment agency is seeking a Property Claims Specialist to manage the entire claims process for key clients. The role requires strong communication and organisational skills, alongside a proactive approach to resolving insurance claims efficiently, while maintaining high standards of customer service.

Qualifications

• Proven track record of managing claims end-to-end.
• Familiar with domestic and/or commercial property policies.
• Experience with CMS platforms and Microsoft Office.

Responsibilities

• Manage a portfolio of property claims from notification to resolution.
• Ensure claims are settled efficiently, fairly, and within SLA.
• Communicate regularly with stakeholders to keep claims moving.

Skills

Strong communication

Organised

Proactive

Attention to detail

Decision-making

Negotiation confidence

Customer-first mindset

Problem-solving

Manage caseloads

Prioritisation

Tools

CMS platforms

Microsoft Office

Job description

We’re working with a global broker known for handling complex risk. They’re looking to bring in a Property Claims Specialist to support key clients with technical expertise, fast thinking, and top-tier service. You’ll manage claims end-to-end and liaise with insurers.

RESPONSIBILITIES

• Manage a portfolio of property claims from notification to resolution
• Accurately assess policy coverage and determine liability
• Liaise with loss adjusters, contractors, and customers
• Ensure claims are settled efficiently, fairly, and within SLA
• Maintain clear, accurate, and professional documentation
• Escalate complex cases as needed, supporting a team-focused approach

DAY-TO-DAY

• Handle incoming claims and guide policyholders through the process
• Investigate commercial property damage claims.
• Communicate regularly with stakeholders to keep claims moving
• Collaborate with internal teams (underwriting, risk, customer care)
• Keep up-to-date with policy wordings and industry best practice

EXPERIENCE

• Proven track record of managing claims end-to-end
• Familiar with domestic and/or commercial property policies
• Experience with CMS platforms and Microsoft Office

SKILLS

• Strong communication – clear, calm, and confident
• Organised and proactive with great attention to detail
• Decision-making and negotiation confidence
• Customer-first mindset with a problem-solving approach
• Able to manage caseloads and shifting priorities with ease

If you have the relevant experience or know someone that does please contact me now on 07441 922 905 or email us at [e-mail]