Property Claims Handler

Gallagher; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance service provider in the United Kingdom seeks a Desktop Claims Technician to manage property claims effectively while delivering exceptional service. This fully remote role requires experience in claims handling and strong customer service skills. You will respond to client queries efficiently and ensure compliance with best practices. Join a supportive team that values diversity and inclusion.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Three fully paid volunteering days per year

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Experience in managing claims in property.
• Ability to handle sensitive information confidentially.

Responsibilities

• Manage a caseload of property claims from start to finish.
• Respond to client queries via phone and email.
• Ensure compliance with policies and procedures.
• Support team success by assisting colleagues.

Skills

Proven experience in property claims handling

Previous phone-based customer service experience

Excellent attention to detail

Organisational skills

Strong written communication skills

Problem-solving abilities

Self-motivated

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you looking for an exciting opportunity to manage claims from start to finish, while delivering exceptional service to clients?

You’ll be known internally as a Desktop Claims Technician, where you will handle a caseload of claims, ensuring effective communication with clients via phone and email.

This role requires a proactive and detail-oriented individual who thrives in a fast-paced environment and is committed to delivering outstanding results.

Please note that this is a fully remote position, working Monday-Friday 9am-5pm.

How you'll make an impact

Your role will be to manage a caseload of property claims from start to finish, ensuring efficient and accurate handling while delivering exceptional client service. Your day-to-day responsibilities will involve:

• Responding to client queries via phone and email within agreed service levels
• Communicating claims decisions clearly and effectively
• Ensuring compliance policies, procedures, and file management best practices
• Supporting team success by assisting colleagues and sharing knowledge

About You

• Proven experience in property claims handling.
• Previous phone-based customer service experience, ideally within insurance.
• Excellent attention to detail, organisational skills, and the ability to prioritise workloads effectively.
• Strong written and verbal communication skills, alongside problem-solving abilities and a proactive approach.
• Self-motivated and committed to delivering exceptional service, with the ability to handle sensitive information confidentially.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.