Property Claims Handler

MPJ Recruitment Ltd; Oldham; On-site; GBP 22,000 - 27,000; Full time

Job summary

A forward-thinking recruitment firm in Oldham seeks a Property Claims Handler to manage claims from initiation to resolution. Ideal candidates have previous experience in property claims and excellent customer service skills. Enjoy a supportive work environment with performance bonuses and wellbeing initiatives. This full-time role offers a salary of up to £27,000.

Benefits

Comprehensive training academy

Performance-based bonus scheme

Company pension

On-site parking

Employee wellbeing initiatives

Regular social events

Qualifications

• Proven experience handling property insurance claims.
• Strong ability to build trusted customer relationships.
• Highly organised, proactive, and detail-oriented.

Responsibilities

• Manage a caseload of property claims from FNOL to resolution.
• Coordinate with contractors for effective service delivery.
• Ensure compliance with industry best practices.
• Handle queries from policyholders and insurers.

Skills

Previous property claims experience

Strong customer service skills

Excellent communication skills

Knowledge of underground services

Confident using Microsoft Office

Job description

Property Claims Handler

Oldham Up to 27,000 DOE Monday - Friday (Full-Time)

About the Company

MPJ Recruitment is delighted to partner with a well‑established and forward‑thinking organisation that specialises in the insurance and property claims industry. This is an exciting opportunity to join a business that genuinely values its employees - with wellbeing, professional growth, and teamwork at the heart of everything they do.

The Role

As a Property Claims Handler, you'll play a vital role in delivering an exceptional claims service from first notification to settlement. You'll manage your own caseload, ensuring that every claim is handled efficiently, professionally, and with care.

This role is ideal for someone with previous property claims experience who thrives in a fast‑paced, customer‑focused environment and enjoys seeing claims through from start to finish.

Key Responsibilities

• Manage a caseload of property claims from first notification of loss (FNOL) through to final resolution.
• Appoint and coordinate with relevant contractors to ensure prompt and effective service delivery.
• Handle inbound queries, liaising with policyholders, insurers, and contractors to gather information, provide updates, and manage expectations.
• Ensure a smooth, positive customer journey throughout the claims process, meeting all SLAs and KPIs.
• Review and interpret reports, images, and data to assess policy liability, approve or reject estimates, and authorise scopes of work.
• Ensure full regulatory compliance and adherence to industry best practices.

About You

• Proven experience handling property insurance claims.
• Knowledge of underground services, drainage, plumbing, or heating is desirable.
• Strong customer service background and a drive to deliver results.
• Excellent communication skills and the ability to build trusted relationships.
• Confident using Microsoft Office applications (Outlook, Excel, Word).
• Highly organised, proactive, and detail‑oriented.

What's in It for You

• Comprehensive training academy to support your development.
• Performance‑based bonus scheme.
• Company pension.
• On‑site parking.
• Employee wellbeing initiatives.
• Regular social events and a smart‑casual dress code.

If you're ready to take the next step in your claims career and join a company that truly invests in its people - Click APPLY to learn more or express your interest today.