Property Administrator

JR United Kingdom; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A property management firm in Guildford is seeking an individual to manage a portfolio of properties, ensuring high-quality client service and record maintenance. This role requires strong organizational and communication skills. Experience in property management is a plus but not mandatory. Responsibilities include managing client interactions professionally and meeting key performance indicators.

Qualifications

• Ability to multi-task and demonstrate organizational skills.
• Strong communication skills for client interactions.
• Experience in property management is beneficial but not required.

Responsibilities

• Manage a portfolio of properties according to client requirements.
• Ensure customer-centric service delivery.
• Maintain accurate records and manage communications professionally.
• Meet key performance indicators related to property sales.

Job description

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Our client based in Guildford has 2 openings to join an expanding team.

Property experience isn’t essential but can prove helpful. The job can be demanding so being able to multi task and organisational skills are helpful.

• To effectively manage a portfolio of properties ensuring that the requirements of clients are delivered in accordance with agreed service level agreements.
• To demonstrate within your day-to-day role appropriate controls to ensure the customer is at the heart of everything you do.
• Maintain accurate manual and computer records for each property, in line with company procedures and client requirements.
• To ensure the key performance indicators are met in relation to price achieved, time to sell, percentage under offer and stock turnover
• Ensure all written and verbal communications with clients, suppliers and all third parties are conducted in a business like and professional manner
• Action, record and file all incoming post, faxes and emails.
• Promptly deal with incoming telephone calls in professional and business-like manner and offer assistance in the absence of the person who the call is intended for.
• From time to time assist the Assistant Team Manager/Team Manager with ad hoc projects.
• To provide assistance to the Senior Property Sales Advisor/Team Manager as well as assistance to other team members during busy and holiday periods.