Project Worker Complex Needs

Single Homeless Project; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in London seeks an experienced support worker to assist individuals facing homelessness. The role involves building relationships, supporting clients towards independence, and managing caseloads. This position offers a collaborative environment with a range of benefits, including training, flexible hours, and generous leave policies.

Benefits

Salary increase after probation

Flexible working hours

25 days annual leave

Contributory pension scheme

Health Cash Plan and discounts

Training programme

Qualifications

• Experience in a similar support role required.
• Comfortable with crisis situations.
• Strong organisational skills.

Responsibilities

• Support adults in their journey towards independence.
• Build trusting relationships with clients.
• Collaborate with partners for effective client support.

Skills

Experience supporting adults through change

Ability to manage own caseload

Calm under pressure

Collaborative working

Job description

Single Homeless Project (SHP) and Islington Council are proud to introduce St. John’s Mansions - a brand-new, purpose-built accommodation service that will provide safe, high-quality housing for individuals experiencing homelessness and facing multiple exclusion.

St. John’s Mansions will offer 19 beautifully finished self-contained studio flats, designed to support residents in their journey from rough sleeping and emergency accommodation to independent living. With a stay of up to 24 months, residents will receive tailored, high-intensity support to help them build the skills and confidence needed to thrive independently.

The service will operate 24/7, with a welcoming reception and dedicated staff & client spaces to enable both structured interventions and spontaneous, meaningful engagement.

In this role, you will work closely with adults living in our accommodation, building trusting relationships and supporting them to take positive steps towards independence. Each day brings the chance to empower clients to manage their homes, connect with specialist services, and rebuild confidence, purpose and community in their lives.

Responsibilities

• Bring experience supporting adults through change, helping them set goals, overcome challenges and build independence.
• Stay calm under pressure and respond confidently to complex or crisis situations.
• Work collaboratively with partners and colleagues to create joined-up, effective support for every client.
• Be organised, proactive and comfortable managing your own caseload and priorities.
• Share SHP's belief that everyone has strengths, potential and the right to a safe, fulfilling life beyond homelessness.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we will transform lives and build a stronger community.

Important info

• Closing Date: Sunday 23rd November at midnight
• Interview Date: Wednesday 3rd and Thursday 4th online via Microsoft Teams
• There will be a second round of interviews for progressed candidates in service in Islington.
• This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
• Applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident, Committed and are IIP Silver accredited.