Project Support Technician

Thames Water; Walton-on-Thames; On-site; GBP 29,000; Full time

Job summary

A leading water services provider in Walton-on-Thames is seeking a Project Support Technician to enhance clean water delivery. This varied role involves investigating network issues, engaging with stakeholders, and supporting projects. The ideal candidate will have excellent customer service skills, a relevant water industry qualification, and a full UK driving licence. Benefits include a competitive salary starting at £29,000, generous leave, and a contributory pension. Join a team committed to making a real difference in the community.

Benefits

Competitive salary starting from £29,000

24 days holiday per year

Contributory pension

Personal Medical Assessments

Performance-related pay plan

Generous Paternity Leave

Enhanced Maternity Leave

Wider benefits scheme

Qualifications

• Ability to communicate in a constructive manner with various stakeholders.
• Experience in investigating clean water networks and resolving issues.
• Capability to work autonomously and within a team.

Responsibilities

• Investigate water network performance and resolve issues.
• Communicate with stakeholders to ensure project completion.
• Provide technical advice to support planned works.
• Support implementation of new systems for efficiency.

Skills

Customer service ethic

Collaborative skills

Project coordination

Understanding of domestic plumbing

Water industry qualification

Driving licence

Education

Water industry qualification in operating water networks

Job description

About the role

Are you looking for a rewarding career where you can make a real difference? We are seeking up to six enthusiastic Project Support Technicians to join our dedicated team at our Ashford Common - Water Treatment Site. Help us deliver clean, reliable water across London while playing a crucial role in supporting major and minor capital projects throughout the city.

As a Project Support Technician, you will provide outstanding customer service by undertaking operational tasks, resolving customer issues, and carrying out network valve activities with minimal disruption to water supplies. You’ll also support the smooth delivery of projects both large and small, making every day both varied and rewarding.

This essential front-line position ensures the continued success of our business – we simply can’t operate without your skills and commitment. You will work in all weather conditions and tackle a range of challenges, so adaptability and a can‑do attitude are key.

What you’ll be doing as the Project Support Technician

• Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage metering queries and loss of supply.
• Communicating with all stakeholders in a professional manner to ensure efficient completion of projects and maintenance programmes.
• Provide specialist technical advice where appropriate to support the first‑time completion of planned works.
• Attend and contribute to performance meetings to provide updates and highlight risks to delivery.
• Support the implementation of new technical systems and processes to improve efficiency of the PS team.
• Proactively seek to understand asset care plans and asset criticality as well as produce scope of works packs upon request.
• Engagement with Health & Safety initiatives providing examples of best practice / contributions improvements.

Base Location

Walton-on-Thames - KT12 2EG

Working Pattern

38 Hours Monday‑Friday plus Standby rota payments & Overtime opportunities can increase your earning potential upon completion of essential company training.

Due to the nature of this role you must hold a full UK driver’s licence.

What you should bring to the role

• Be a strong collaborator, building trust within teams and across siloes. Collaborate with colleagues to tackle key outcomes not specific problems and enable others to collaborate and raise performance.
• Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.
• Proven experience in project or work coordination with the ability to communicate in a friendly, open, honest and constructive manner with a range of people and stakeholder departments.
• An understanding of domestic plumbing, water mains & leakage detection.
• A water industry qualification in operating water networks, or an equivalent qualification.
• This role will require you to work autonomously as well as within a team.
• Full UK driving licence.

What’s in it for you?

• Competitive salary starting from £29,000 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 days with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution – Maximum of 12% – 2× employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.