Project Support Officer Ref. 3862

MI5; United Kingdom; Remote; GBP 38,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to work scheme

On-site gym and facilities

Job summary

GCHQ in the United Kingdom is seeking a Project Support Officer to contribute to the delivery of projects and programmes across the organisation, supporting planning, governance and reporting. You’ll work closely with Project Managers, stakeholders and customers to maintain high-quality information and respond to emerging issues.

The role offers flexible working options where possible, with on-site requirements and potential UK travel.

Qualifications

• GCSEs at grade 4/C or above including English and Maths, or equivalent Level 2.
• Experience in a PMO, project controls or delivery environment.
• Proficient in Microsoft Office and data handling.

Responsibilities

• Support planning and scheduling, risk management and governance.
• Engage stakeholders and manage change control and financial control activities.
• Support assurance and reporting across projects and programmes.

Skills

PMO experience

Analytical skills

Microsoft Excel

Education

GCSEs (English Language and Maths)

Tools

Microsoft Office

Job description

Please note that applications for Manchester are closed

Salary: £35,134, plus a concessionary payment of £2,758

Following successful completion of probation, you may also be eligible for a skills retention payment of approximately £5,000, subject to achieving a skills assessment aligned to the Project Delivery Capability Framework (PDCF).

Flexible working

We support a range of flexible working arrangements, including part-time working (minimum of 30 hours per week), compressed hours, and flexible start and finish times. While all roles require on-site working, we’re happy to discuss flexible working options where possible.

Please note that requests for compressed hours will be considered after probation, subject to business requirements.

About us

GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity, and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6 we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ, you’ll do varied and fascinating work in a supportive and inclusive environment that places the emphasis on teamwork.

The role

Asa Project Support Officer, you’ll contribute to the delivery of projects and programmes across GCHQ, supporting a range of activities that help teams plan, govern and deliver their work effectively.

Depending on your deployment, you may support planning and scheduling, risk management, governance, stakeholder engagement, change control, financial control, assurance and reporting activities.

This is an exciting time to join the Project Support community as we continue to evolve in line with the Project Delivery Capability Framework (PDCF). As the profession develops, the role is expanding beyond traditional financial management, creating opportunities for you to build expertise across a broader range of project support disciplines and develop your knowledge of the wider project delivery profession.

Working closely with Project Managers, stakeholders and customers, you’ll contribute to the successful delivery of projects and programmes by maintaining high-quality information, supporting governance activities and helping teams identify and respond to emerging issues. As your experience develops, you'll broaden your knowledge of the wider project delivery profession and become a trusted source of support within the delivery community. Throughout your career, you'll contribute to a collaborative culture built on teamwork, professionalism and clear communication, supported by a well-established project delivery profession.

All Project Support Officers form part of a deployable pool and may be assigned to different projects, programmes or business areas in line with organisational priorities. Requirements vary, so every role is different, with some deployments having a greater emphasis on financial assurance, while others focus more on planning, risk, governance or other project controls disciplines. You'll need to be comfortable working in a fast-paced environment, adapting to changing priorities and developing new skills as business needs evolve.

UK travel may be required to meet teams and engage with stakeholders. The frequency and locations will depend on the project or programme.

About you

Youhave at least four GCSEs at Grade 4/C or above, including English Language and Maths, or an equivalent Level 2 qualification, alongside experience gained within a Project Management Office (PMO), project controls, or a project delivery environment. You can demonstrate knowledge, skills and behaviours aligned to the Project Delivery Capability Framework (PDCF) at Executive Officer level.

Comfortable working with project data and information, you can identify key messages, analyse issues and present information clearly and accurately to a range of audiences. Proficient in using Microsoft Office applications, particularly Excel, you maintain high-quality records and provide reliable information that supports effective decision-making and project delivery.

Building positive and productive relationships with colleagues, customers and stakeholders, you are confident engaging with a range of audiences. A collaborative team player, you communicate effectively and manage challenging conversations professionally using sound judgement to resolve conflict and achieve positive outcomes.

Taking a proactive approach to your work, you drive continuous improvement and contribute to high standards across the project delivery profession. Flexible and adaptable, you respond positively to changing priorities, deployments and business needs. Experienced in operating in environments where ambiguity exists, you work independently, use initiative and maintain focus whilst balancing competing demands.

As part of the Project Controls community, you’ll be expected to continue developing your capability in line with the Project Delivery Capability Framework, building expertise across project controls disciplines and contributing to the successful delivery of projects and programmes across GCHQ.

Training and development

Astructured induction will introduce you to our mission, ways of working and the delivery community you’ll be joining. From day one, you’ll be supported by your line manager and a dedicated buddy who will help you settle in, build confidence and navigate the organisation.

Learning and development are built into the role through a combination of practical experience, training and support across the project delivery community. As a corporate member of the Association for Project Management (APM), we encourage you to take advantage of relevant training, professional networks and development opportunities to broaden your experience and support your career growth.

We foster a “Discover. Develop. Deliver” culture where continuous learning is part of everyday work. You’ll build expertise in planning, risk management, financial control and assurance, while strengthening your project controls capability through practical experience across a range of delivery environments. While the role has no formal line management responsibilities, opportunities to develop leadership and mentoring skills may arise as your career progresses.

As part of a supportive and collaborative project management community, you’ll contribute to continuous improvement, share best practice and learn from experienced professionals as you develop your career with GCHQ.

Rewards and Benefits

You’ll receive a starting salary of £35,134, plus other benefits including:

• 25 days’ annual leave, rising automatically to 30 days after 5 years' service, plus an additional 10.5 days of public and privilege holidays
• opportunities to be recognised through our employee performance scheme
• an interest-free season ticket loan
• a cycle to work scheme
• facilities such as a gym, restaurant, and on-site coffee bars (at some locations)
• paid parental and adoption leave

Equal Opportunities

At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a workforce that truly reflects the society we serve. This includes diversity in every sense of the word: people of different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including individuals from groups that are currently under-represented in our workforce, such as women, people from ethnic minority backgrounds, people with disabilities and those from low socio-economic backgrounds.

We’re Disability Confident

GCHQ is proud to have achieved Leader status within the Department for Work and Pensions’ Disability Confident scheme. The scheme encourages employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident organisation, we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential criteria for this position, assessed at sift, are offered an interview, if it is practical for us to do so. This is known as the Offer of Interview. To secure an interview for this role, the minimum criteria (in order of application process) are:

• You’ll be required to reach the minimum pass mark for the online Situational Judgement Test (SJT), which assesses criteria important for all roles in our organisation
• Meet the minimum pass mark for your motivation and skills for the role and organization - to be assessed at application sift