PROJECT SUPPORT OFFICER

Hull City Council; Hull and East Yorkshire; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A municipal organization in the UK is seeking a full-time permanent Project Support Officer to join its Building Safety Team. This role involves assisting in project activities, supporting site inspections, handling stakeholder queries, and managing communication effectively. Candidates should possess strong empathy and organizational skills. This position offers flexible working arrangements between office and home environments.

Qualifications

• Ability to empathise and deal with issues sensitively.
• Strong organizational skills to manage queries and responses.

Responsibilities

• Support project activity of the Building Safety Team.
• Assist Project Surveyors on site inspections.
• Handle queries from stakeholders and resolve issues.

Job description

About Us

Hull City Council established its Building Safety Team in 2024 in response to significant legislation, including the Building Safety Act and the Fire Safety England Regulations, following the Grenfell Tower tragedy. Our team is responsible for ensuring building safety in multi‑occupancy dwellings across the city, which includes overseeing 19 high‑rise buildings, 7 medium‑rise buildings, and 445 low‑rise blocks.

We collaborate closely with the Housing Investment Team, which manages and delivers responsive and cyclical maintenance, specialist compliance works, planned improvement projects, and refurbishment schemes for a stock of 24,000 domestic properties. In addition, we work together with the High‑Rise Tenancy and Facilities Management teams.

The Job

An exciting opportunity has arisen for 1 full‑time, permanent Project Support Officer who will be based in the Building Safety Team. The main responsibilities of the role are:

• To support the project activity of the Building Safety Team and the Building Safety programmes.
• You will work closely with the Project Surveyors accompanying colleagues on site inspections and undertaking revisits where necessary to ensure compliance. This role will require some lone working in various locations across the city where you will follow the lone working procedure.
• Dealing with queries from key stakeholders (contractors, other council teams, customers) and take the correct action to resolve or pass the issue to the correct person in accordance with the applied policies, procedures, and practices.
• Provide daily support to colleagues within the team: raising works, telephone interactions with customers, ability to provide written replies to customers, and organising the paying invoices.
• You will be responsible for monitoring the generic building safety emails and phone calls.
• Monitor and follow up with colleagues on any outstanding actions from fire risk assessments to ensure compliance.

The successful candidate must be able to empathise, deal with issues sensitively and appropriately and refer on to services when necessary. There will be further development and training opportunities within these roles. The role will be based between office(s), home and other locations, and you can work flexibly within this according to the needs of the team, your role and the working day.

For an informal discussion about the role, please contact Leanne Kendall, Programme Manager on 01482 614 232, or Jayne Glover, Programme Manager on 01482 612 879, or email [e-mail] or [e-mail]. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.