Project Support Officer

South Western Ambulance Service NHS Foundation Trust; Exeter; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare provider in Exeter seeks a Project Support Officer to provide administrative and project support for effective service delivery. Ideal candidates will have experience in similar administrative roles, possess strong organizational skills, and be familiar with NHS practices. This is a hybrid position requiring weekly office attendance.

Benefits

27 days holiday, rising to 33 after 10 years

Car leasing scheme

Free parking

Cycle-to-work scheme

Access to various discounts

Qualifications

• Degree or equivalent experience.
• Full Driving Licence with a maximum of 6 points.
• Experience in an administrative role within the NHS or public sector.

Responsibilities

• Provide support for project management processes.
• Track and report on project performance.
• Manage project related documentation.

Skills

Communication skills

Organizational skills

Analytical skills

Microsoft Office products

Education

Degree or equivalent experience

Project management training or certification

Job description

Project Support Officer

The closing date is 25 November 2025

We are seeking an enthusiastic and motivated individual to join our team as a Project Support Officer. In this critical role, you will provide comprehensive administrative, coordination, and project support to ensure the smooth and efficient delivery of activities within the Trust's Annual Plan.

The successful candidate will be a proactive, highly organised, and adaptable individual with a keen eye for detail. This is an excellent opportunity for someone, ideally with previous experience working within a similar administrative role within the NHS or public sector, to develop a career in project / programme management.

This is a Hybrid role which will require office attendance in Exeter Trust Headquarters at least once per week. The role holder may occasionally be required to drive to other Trust sites.

• This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Main duties of the job

• Providing support for project management processes, procedures, tools and techniques to the Project Managers and project teams.
• Tracking and reporting of progress and performance of one or more projects / programmes.
• Servicing Project / Programme Boards and other associated meetings.
• Acting as first point of contact for enquiries from end users.
• Managing elements of a project.
• Supporting performance improvement.
• Supporting Project Managers with the benefits realisation framework process
• Managing project related documentation and undertaking quality assurance checks and maintaining key templates up to date, such as the action log, risk, issues and lessons-learned registers.
• Preparation for the monthly Executive Level Steering Committee meetings and other associated meetings supporting the Trust's Annual Plan.
• Supporting the creation and dissemination of slide deck presentations.
• Supporting the Executive Director of Strategy & Transformation, Planning Manager, and wider strategic thinkers and planners in the organisation to develop components of the Trust Strategy and continually develop the forward planning.

The role will require the post holder to have excellent communication and organisational skills, an analytical approach to their work and someone is quality and outputs focused.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Person Specification

Education and qualifications

• Degree or equivalent experience.
• Full Driving Licence with a maximum of 6 points.
• Project management training or certification.

Previous experience (Paid/ Unpaid relevant to job)

• Previous experience working within a similar administrative role within the NHS or public sector.
• Familiarity with good governance principles and approaches.
• Strong expertise in use of standard Microsoft Office products e.g. PowerPoint, Excel, Outlook and Word.
• Experience supporting healthcare projects or programmes.
• Knowledge of NHS performance metrics and reporting requirements.
• Familiarity with risk management processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust