Project Support Officer

yolk recruitment; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Cardiff is seeking a temporary Project Support Officer to provide administrative support to a national charity's Contact Centre Project. The role involves day-to-day coordination, documentation, and communication within the team. Candidates should possess strong administrative skills and experience in project support. This position offers a competitive hourly rate and a hybrid working model, allowing for flexibility in work location.

Qualifications

• Strong administrative and organisational skills.
• Experience supporting projects or Projects in a coordination or admin capacity.
• Confidence working with spreadsheets, trackers and document management systems.

Responsibilities

• Provide day-to-day administrative support to the Contact Centre Project.
• Support the administrative trawl of Contact Centre-related contracts.
• Act as a central point for information collation.

Skills

Strong administrative and organisational skills

Experience supporting projects in a coordination capacity

Confidence working with spreadsheets and document management systems

Ability to manage multiple tasks and priorities

Clear written communication

Job description

Project Support Officer

Location: Cardiff (Hybrid)

Salary: 12.67 per hour +

Hours: 37.5 hours per week

Contract: 3 Months +

Yolk Recruitment's Public Sector and Not-for-Profit division is proud to be partnering with a well known national charity on their search for a temporary Project Support Officer.

About the Role

To provide administrative and coordination support to the contact centre Implementation & Contracts Project, enabling effective delivery of agreed changes to contact centre hours, scope, technology and contractual arrangements.

This role is administrative and supportive in nature, focused on tracking, coordination and documentation.

Key Responsibilities

The interim Project Support Officer will:

• Provide day-to-day administrative support to the Contact Centre Project, including meeting coordination, actions tracking and document control.
• Support the administrative trawl of Contact Centre-related contracts.
• Provide admin support across all Project strands.
• Track actions, dependencies and follow-ups across workstreams.
• Support coordination activity relating to the rollout of Zoom Contact Centre technology.
• Act as a central point for information collation, ensuring documents, trackers and updates are accurate and up to date.
• Support clear communication flow between the Manager and wider teams, without assuming decision-making responsibility.

Essential Requirements

The interim Project Support Officer will need:

• Strong administrative and organisational skills.
• Experience supporting projects or Projects in a coordination or admin capacity.
• Confidence working with spreadsheets, trackers and document management systems.
• Ability to manage multiple tasks and priorities accurately.
• Clear written communication and attention to detail.

Desirable

• Experience in a charity, public sector or commissioned service environment.
• Familiarity with contract documentation or large document sets.
• Experience supporting digital or service change projects (in an admin capacity).

To Apply

Please contact Richard Coombs at Yolk Recruitment to discuss the Interim Project Support Officer position further.