Project Support Officer

Serco; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a Project Support Officer to provide key support in delivering projects for the Armed Forces Recruitment Service. This hybrid role based in Bristol involves assisting with project management activities including minute taking, reporting, and change management processes. Candidates should have a relevant project management certification, advanced MS Office skills, and the ability to work in a high-pressure environment. Join a team committed to supporting diversity and inclusion while contributing to vital recruitment services for the Armed Forces.

Benefits

Up to 6% contributory pension

Annual leave plus bank holidays

Health and wellbeing support

Comprehensive career development opportunities

Qualifications

• Able to achieve SC clearance.
• Experience of full lifecycle project delivery in a complex operating environment.
• Knowledge of project governance and assurance.

Responsibilities

• Support delivery of initiatives and projects for AFRS.
• Provide input into the project regarding local knowledge.
• Minute monthly progress meetings with workstream leads.

Skills

Project Management

Advanced MS Office Skills

Collaboration and communication

Problem-solving abilities

Education

Project Management qualification/certification

Tools

MS Project

Visio

Job description

Project Support Officer

Hybrid based role in Abbey Wood, Bristol – BS 8JH

Monday- Friday- hours per week £ - £ plus benefits

Serco have an exciting opportunity for a Project Support Officer to join our team as part of the Armed Forces Recruitment Service (AFRS). This role is offered on a hybrid basis from our Abbey Wood site based in Bristol.

Working within the Programme Management Office (PMO), this role will support AFRS workstreams, helping to ensure they are delivered in a well organised and professional manner. This will include assisting the PMO and undertaking a range of project support activities, including minute taking; action tracking; risk management; reporting; and supporting the implementation of processes such as change management.

At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end‑to‑end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best‑in‑class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source.

Main Accountabilities :

• Responsibility to support delivery of workstreams to time and scope
• Support delivery of single large or multiple smaller initiatives and projects for AFRS
• Provide input into the project with regards to local knowledge, restrictions, and requirements.
• Provide a weekly summary progress update via email to key individuals / stakeholders.
• Minute monthly progress meetings with the workstream leads to inform senior stakeholders of progress of the works, issues affecting the programme and any risks.
• Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership.
• Work creatively and analytically in a problem‑solving environment demonstrating teamwork, innovation, and excellence.

What you’ll need to do the role :

• Able to achieve SC clearance
• A Project Management qualification / certification (, APM, PRINCE2, PMI etc) would be desirable
• Experience of full lifecycle project delivery in a complex operating environment would be desirable
• Knowledge of / prior application of industry project delivery methods and standards ( PRINCE2 or equivalent)
• Knowledge of project methodologies / approaches and their application in a complex business
• Knowledge of project governance and assurance
• Knowledge of different business functions / disciplines (, finance and commercial, operations, safety, risk, HR, operational excellence, IT, sales, marketing, and communications) and comfortable working in a complex environment
• Advanced MS Office Skills, including Word, , Excel, and PowerPoint. MS Project and Visio skills would be desireable
• Experience of collaboration, influencing, communication and engagement of a wide range of stakeholders
• Experience of working in a high‑pressure environment and managing multiple demands at once
• Ability to drive clarity from ambiguity
• Experience working for an outsourced service provider would be desirable

What we offer :

• Up to 6% contributory pension.
• days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role‑specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this. We’re also a signatory of the UK GovernmentsWomen in Defence Charter, to find out more please click.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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