Project Support - Housing - Complaints

Daniel Owen Ltd.; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Project Support Officer to manage enquiries and complaints in Woolwich. This role involves drafting responses, liaising with colleagues, and preparing reports to ensure compliance with departmental standards. The ideal candidate will have experience in handling complaints and strong communication skills.

Qualifications

• Experience in managing enquiries, complaints, and FOI's.
• Strong written communication skills for drafting responses.
• Ability to monitor HR processes and collate performance data.

Responsibilities

• Manage member's enquiries and complaints effectively.
• Draft responses ensuring compliance with departmental standards.
• Prepare reports for the Directorate Management Team.

Job description

Project Support Officer

Housing Role - Supporting Housing enquiries

Based in Woolwich

£20ph PAYE / Umbrella available

Purpose of Job

• Managing member's enquiries, complaints and FOI's received in the Directorate - logging and allocating new enquiries; Drafting responses ensuring they comply with the departmental standards; liaising with colleagues to ensure responses are within the target timescales; and preparing reports for DMT to report outstanding casework;
• managing the member and delegated decision making processes for DRES;
• Monitoring and administering the HR processes for DRES recruitment;
• Collating performance data for the Directorate to meet the regular reporting requirements;
• Any other functions relevant to the effective operation of the Business Systems and Resources division.

Main Duties

Complaints and Enquiries 1. To help manage all complaints and enquiries received by the Directorate to ensure the effective day to day delivery of the Directorate's complaints and enquiries process, collating responses from across the directorate and as necessary drafting responses. To provide cover for the Complaints and Enquiries Officer as required.