Project Specialist

Colbern Limited; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading project management firm in Islington is seeking an experienced Project Liaison Officer to enhance communication strategies during emergency situations. This role requires a highly organized individual capable of managing communication procedures, coordinating with various stakeholders, and delivering updates to residents. The ideal candidate has experience in emergency management and excels in high-pressure environments. This is a 7-month contract position with a pay rate of £25.12 per hour.

Qualifications

• Experience in managing communications during emergencies.
• Ability to refine communication procedures for emergency scenarios.
• Skill in providing timely updates to stakeholders.

Responsibilities

• Manage communication procedures for emergency situations.
• Provide updates via various channels to residents.
• Coordinate post-incident reviews to improve processes.

Skills

Highly organized

Proactive

Effective communication

Ability to manage multiple teams

Experience in emergency management

Tools

SharePoint

Communication tools (SMS, email)

Job description

Project Liaison Officer

Location: Islington

Contract: 7‑month (January 2026 – July 2026)

Pay: £25.12 per hour (honorarium, graded PO2)

Our client is looking for an experienced Project Liaison Officer to lead a pilot project within the Housing Property Services team. The initiative aims to strengthen our communications approach during emergency situations and improve the resident experience during service disruptions.

The role involves managing, refining and maintaining clear communication procedures for emergencies such as communal heating failures, lift breakdowns, water supply interruptions, and power outages. You will work closely with the Business Liaison team, supporting the delivery of the customer service action plan and other related projects.

Key Responsibilities for this pilot include:

• Manage and continuously improve standardised communication procedures for emergency scenarios affecting residential properties.
• Maintain and refine templates for the out‑of‑hours team to issue consistent and accurate updates to residents, senior managers, councillors, and other escalation contacts.
• Oversee systems for sending updates directly to affected residents via appropriate channels (e.g. SMS, email, phone), adjusting as needed throughout the pilot.
• Liaise with contractors to ensure timely and accurate progress updates are provided to residents.
• Work closely with tenancy teams to identify and support vulnerable residents during incidents.
• Act as the central point of contact between Housing Property Services, out‑of‑hours services, contractors, tenancy management teams, and other stakeholders during emergencies.
• Provide clear, timely briefings to senior managers and councillors on live incidents.
• Manage a SharePoint site to log all emergency incidents, including actions taken, communications issued, and follow‑up required.
• Coordinate post‑incident reviews to identify lessons learned and feed insights back into service and contractor management.
• Collaborate with IDS to support technical solutions that reduce manual processes in the communication chain.
• Contribute to the specification and testing of new IT tools or upgrades to existing systems.
• Deliver training and support materials to out‑of‑hours teams to ensure confident use of templates, systems, and procedures.
• Undertake any additional duties consistent with the grade and level of responsibility of this position.

The successful candidate will be highly organised, proactive, and capable of working across multiple teams in high‑pressure situations.

Colbern Limited along with our clients are an equal opportunities employer.