Project & Platforms Communications Manager- London, Leeds, Manchester or Newcastle

Credera; Leeds; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Job summary

Credera is hiring a Programme Communications Consultant to shape and deliver organisational change for major transformation projects. The role requires leading client communications, developing structured plans for migration, testing, cutover and hypercare, and working with technology, change and business teams.

You will contribute to the Programme Leadership practice, support bid activities, and operate within a flexible hybrid model requiring 3 days onsite per week at client sites or Credera

Qualifications

• Experience in leading client communications and engagement across technology delivery programmes
• Develop and deliver structured communication plans for migration, testing, cutover, and hypercare
• Translate complex technical activities into clear audience-appropriate messaging
• Identify and mitigate communication risks during migration and go-live

Responsibilities

• Lead client communications and engagement across technology delivery programmes
• Develop and deliver structured communication plans for migration, testing, cutover, and hypercare
• Coordinate communication activities across delivery teams to ensure integrated messaging
• Produce stakeholder plans, user journeys, and hypercare updates
• Act as a trusted advisor on best-practice communications during high-risk delivery phases
• Support user engagement during testing phases (UAT readiness, participation, feedback)
• Drive continuous improvement through feedback and lessons learned
• Pass BPSS screening for this role

Job description

Job Description

At Credera, we are passionate about helping clients deliver complex, business-critical transformation projects. Our clients are some of the biggest names in industry and our projects are every bit as challenging as you’d find in large consulting firms.

Agency

Credera

Job Function

Consulting

Job Subfunction

Business and Change Consulting

Job Description

At Credera, we are passionate about helping clients deliver complex, business-critical transformation projects. Our clients are some of the biggest names in industry and our projects are every bit as challenging as you’d find in large consulting firms. As a Managing Consultant you will have the opportunity to play an important part in shaping and developing our Programme Leadership capability, with the support of an established and well positioned company with an impeccable track record and customer base. Our Project & Platforms Comms Consultant wilL work with Credera clients and colleagues to develop and deliver organisational change to meet the client’s strategic objectives. As a proven Comms specialist, you’ll help clients focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures. Typically, you will lead or be intrinsic to joint client teams focused on successful delivery and adoption of change. Internally, you will be a key contributor to the Programme Leadership practice. You will deepen the strength of our collective knowledge, develop collateral and help drive our growth through client extensions and bid support. This is a permanent within our Management Consulting function. At Credera, we operate a flexible hybrid working model, requiring 3 days per week onsite - either at client sites or your local Credera office (London, Leeds, Manchester or Newcastle). We value collaboration and client impact, balancing flexibility with in-person connection to deliver exceptional results.

Responsibilities And Skills

• Experience in leading client communications and engagement across technology delivery programmes, ensuring clear, consistent, and timely messaging.
• Develop and deliver structured communication plans aligned to key phases — including migration, testing, cutover, and hypercare.
• Uses Business Change methodology to help users through the transformation, maximising engagement and adoption
• Coordinate communication activities across delivery teams (technology, change, business) to ensure integrated messaging.
• Produce key communication artefacts, including stakeholder plans, user journeys, and hypercare updates.
• Act as a trusted advisor on best practice communications during high-risk delivery phases such as go-live and stabilisation.
• Ability to translate complex technical activities into clear, audience-appropriate messaging.
• Identify and mitigate communication risks, particularly during migration and cutover, to maintain stakeholder confidence.
• Support user engagement during testing phases (e.g. UAT readiness, participation, feedback).
• Drive continuous improvement through feedback and lessons learned.
• You will be required to pass BPSS screening for this role.

Desirable skills

• Strong technical understanding of testing, cutover, go-live, and hypercare phases.
• Experience working with technology teams (e.g. cloud, data, platforms).
• Breadth of industry experience across Energy, Utilities, Financial Services, Commercial, or Public Sector.
• Experience using AI or Agentic techniques in application of the role through GitHub CoPilot, Claude Code, or equivalent.

Benefits

Along with a great company culture, Credera provides an exceptional compensation package (£65,000-80,000) including a competitive salary and a comprehensive benefit plan. Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With personalised development opportunities, experienced colleagues around the globe and exciting client assignments, progression can be extremely rapid for high performers. We are a social bunch of people and connect as a team on a regular basis.

Learn More

Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to our organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPM Group of Companies, within Omnicom Group Inc.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/