Project Operations & Business Performance Lead

Facility Performance Consulting Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist consulting firm in Greater London seeks experienced professionals for project governance and financial management. Responsibilities include designing frameworks, overseeing invoicing, and managing performance data with strong analytical capabilities. The ideal candidate has over 5 years of relevant experience and advanced proficiency with project management tools. This full-time role does not offer remote work, requiring regular presence at the office.

Qualifications

• 5+ years of experience in operational performance within consulting or technical environments.
• Proven track record of developing governance frameworks across teams.
• Hands-on experience with project management tools.

Responsibilities

• Lead the design and rollout of new project governance processes.
• Build and optimize project tooling structures for performance reporting.
• Oversee project financials, including invoicing and cashflow.

Skills

Project Tooling capability

Commercial management

Stakeholder communication

Analytical skills

Team engagement

Education

5 years in operations or project management

Professional certifications (PMP, PRINCE2)

Tools

Smartsheet

Power BI

Deltek

Job description

Role Overview

As a specialist technology consulting firm experiencing consistent year-on-year growth we are enhancing our project delivery tools and performance management line with our expansion and partnerships with some of the worlds leading technology organizations we are seeking experienced professionals to support the planning and implementation of new operational processes and project delivery tools

Key Responsibilities

• 1. Project Program & Portfolio Process Development

  Lead the design and rollout of new project program and portfolio governance processes.

  Define and embed consistent standards for project initiation tracking and reporting creating rollout plan for project team adoption using quantifiable measures.

  Partner with delivery teams to ensure new frameworks are understood and adopted effectively.

• 2. Project Tooling Framework Development

  Build and optimise project tooling (inc. but not limited to Smartsheets Deltek Looker) structures to support project and portfolio governance performance reporting and automation.

  Manage data integrity and alignment across tooling dashboards reports and workflows.

  Serve as the subject matter expert for project tooling configuration and ongoing process improvement.

• 3. Commercial Management & Financial Reporting

  Oversee project and program intake from a commercial and governance perspective.

  Manage monthly invoicing to clients and monitor receivables to support accurate cashflow forecasting.

  Present regular financial and performance insights to finance and leadership incorporating 6- and 12-month rolling forecasts variance-to-budget analysis and contextual narratives linking pipeline trends to overall business performance

  Collaborate with Project Leads to ensure contractual obligations are clearly defined and actively managed on a monthly basis.

  Define and manage monthly change control process for both scope & financial approval

• 4. Data & Reporting Leadership

  Managing Junior reports including a Data Analyst to build and maintain dashboards for performance tracking and decision-making.

  Drive continuous improvement in data visibility accuracy and reporting efficiency.

  Translate performance data into actionable insights for leadership and project teams.

• 5. Project Performance Oversight

  Monitor portfolio health including schedule budget and resource performance.

  Identify risks variances and improvement opportunities and work with project leads to resolve issues.

  Ensure that delivery teams operate within defined commercial and governance parameters.

• 6. Expertise & Delivery Mindset

  Hands-on in implementing new tools and processes ensuring practical adoption across teams.

  Demonstrate strong commercial acumen with a clear understanding of cost margin and financial performance.

  Act as a bridge between operational delivery data analytics and commercial management.

Skills & Experience

Proven experience in creating & implementing new governance or delivery frameworks in a consultancy or technical services environment.

Advanced Project Tooling capabilityable to design automate and manage complex reporting environments.

Strong commercial management background including invoicing forecasting and project cashflow reporting.

Demonstrated ability to lead data and reporting initiatives ideally with experience managing analysts or dashboard developers.

Excellent stakeholder communication skills and ability to operate at both strategic and operational levels.

Success Indicators (KPIs)

• Timely and accurate delivery of governance and performance & commercial reporting.
• Measurable improvements in operational efficiency and process adherence.
• High team engagement and achievement of individual development goals.
• Increased Client satisfaction through program delivery finance and commercial leadership.
• Proactive identification and mitigation of client delivery and commercial risks.

Qualifications : Experience Required

5 years experience in operations business performance or project management within a consulting professional services or technology organization.

Proven experience developing and implementing governance or delivery frameworks across multiple teams or business units.

Demonstrated commercial management expertise including project financials invoicing forecasting and cashflow reporting.

Hands-on proficiency with project and portfolio management tools (e.g. Smartsheet Deltek Looker Power BI or equivalent).

Strong analytical skills with the ability to translate data into actionable business insights.

Experience leading or managing analysts or reporting resources.

Excellent communication and stakeholder engagement skills with the ability to operate effectively at both strategic and operational levels.

Demonstrated ability to drive adoption of new processes and tools in fast-paced or growing organizations.

Relevant professional certifications such as PMP PRINCE2 MSP or Lean Six Sigma.

Additional Information

This role is to be based in UK with frequent travel to London

Remote Work: No

Employment Type: Full-time

Key Skills

Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite

Experience

years

Vacancy

1