Project Operations & Business Performance Lead

Facility Performance Consulting Limited; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A specialist technology consulting firm in the UK seeks a Project Governance Consultant to enhance project delivery processes. Candidate should have 5 years in project management, experience with tools like Smartsheet and Deltek, and strong stakeholder communication skills. This full-time role requires frequent travel to London, offering an opportunity to lead and optimize operational performance.

Qualifications

• 5 years experience in operations business performance or project management within a consulting professional services or technology organization.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Demonstrated commercial management expertise including project financials, invoicing, forecasting and cash‑flow reporting.

Responsibilities

• Lead the design and rollout of new project program and portfolio governance processes.
• Build and optimise project tooling structures to support project performance reporting.
• Manage monthly invoicing to clients and monitor receivables.

Skills

Project Tooling capability

Stakeholder communication skills

Commercial management background

Data analysis

Governance framework development

Education

Relevant professional certifications such as PMP, PRINCE2, MSP or Lean Six Sigma

Tools

Smartsheet

Deltek

Looker

Power BI

Job description

Role Overview

As a specialist technology consulting firm experiencing consistent year‑on‑year growth we are enhancing our project delivery tools and performance management line with our expansion and partnerships with some of the worlds leading technology organizations we are seeking experienced professionals to support the planning and implementation of new operational processes and project delivery tools

Key Responsibilities

1. Project Program & Portfolio Process Development

Lead the design and rollout of new project program and portfolio governance processes.

Define and embed consistent standards for project initiation, tracking and reporting creating rollout plan for project team adoption using quantifiable measures.

Partner with delivery teams to ensure new frameworks are understood and adopted effectively.

2. Project Tooling Framework Development

Build and optimise project tooling (inc. but not limited to Smartsheets Deltek Looker) structures to support project and portfolio governance performance reporting and automation.

Manage data integrity and alignment across tooling dashboards, reports and workflows.

Serve as the subject matter expert for project tooling configuration and ongoing process improvement.

3. Commercial Management & Financial Reporting

Oversee project and program intake from a commercial and governance perspective.

Manage monthly invoicing to clients and monitor receivables to support accurate cashflow forecasting.

Present regular financial and performance insights to finance and leadership incorporating 6‑ and 12‑month rolling forecasts variance‑to‑budget analysis and contextual narratives linking pipeline trends to overall business performance.

Collaborate with Project Leads to ensure contractual obligations are clearly defined and actively managed on a monthly basis.

Define and manage monthly change control process for both scope & financial approval.

4. Data & Reporting Leadership

Managing Junior reports including a Data Analyst to build and maintain dashboards for performance tracking and decision‑making.

Drive continuous improvement in data visibility, accuracy and reporting efficiency.

Translate performance data into actionable insights for leadership and project teams.

5. Project Performance Oversight

Monitor portfolio health including schedule, budget and resource performance.

Identify risks, variances and improvement opportunities and work with project leads to resolve issues.

Ensure that delivery teams operate within defined commercial and governance parameters.

6. Expertise & Delivery Mindset

Hands‑on in implementing new tools and processes ensuring practical adoption across teams.

Demonstrate strong commercial acumen with a clear understanding of cost margin and financial performance.

Act as a bridge between operational delivery data analytics and commercial management.

Skills & Experience

Proven experience in creating & implementing new governance or delivery frameworks in a consultancy or technical services environment.

Advanced Project Tooling capability able to design, automate and manage complex reporting environments.

Strong commercial management background including invoicing, forecasting and project cash‑flow reporting.

Demonstrated ability to lead data and reporting initiatives ideally with experience managing analysts or dashboard developers.

Excellent stakeholder communication skills and ability to operate at both strategic and operational levels.

Success Indicators (KPIs)

Timely and accurate delivery of governance and performance & commercial reporting.

Measurable improvements in operational efficiency and process adherence.

High team engagement and achievement of individual development goals.

Increased client satisfaction through program delivery finance and commercial leadership.

Proactive identification and mitigation of client delivery and commercial risks.

Qualifications : Experience Required

5 years experience in operations business performance or project management within a consulting professional services or technology organization.

Proven experience developing and implementing governance or delivery frameworks across multiple teams or business units.

Demonstrated commercial management expertise including project financials, invoicing, forecasting and cash‑flow reporting.

Hands‑on proficiency with project and portfolio management tools (e.g. Smartsheet, Deltek, Looker, Power BI or equivalent).

Strong analytical skills with the ability to translate data into actionable business insights.

Experience leading or managing analysts or reporting resources.

Excellent communication and stakeholder engagement skills with the ability to operate effectively at both strategic and operational levels.

Demonstrated ability to drive adoption of new processes and tools in fast‑paced or growing organizations.

Relevant professional certifications such as PMP, PRINCE2, MSP or Lean Six Sigma.

Additional Information

This role is to be based in UK with frequent travel to London.

Remote Work: No

Employment Type: Full‑time

Key Skills

Disaster Recovery, Order Management System, SAFe, TOGAF, Business Management, White Papers, Investment Banking, Middleware, Project Management, SharePoint, Order Fulfillment, Google Suite

Experience: years

Vacancy: 1