Project Manager Revenues and Benefits

Brighton & Hove City Council; Hove; Hybrid; GBP 41,000 - 44,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Wellbeing support

Job summary

Brighton & Hove City Council is seeking an experienced Project Manager for the Welfare, Revenues and Business Support service to lead complex transformation projects that improve services for residents.

You will analyse business processes, develop cases, and deliver measurable benefits. You will work with senior managers, technical teams and partners to drive change, ensuring accessibility and value across diverse communities.

Qualifications

• Experience delivering complex projects and change programmes.
• Strong business analysis and process improvement skills.
• Ability to influence stakeholders and gather diverse voices.
• Excellent communication and presentation skills.
• Experience with project governance and risk management.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Lead multiple projects and workstreams with delivery plans.
• Plan and manage business analysis, process reviews and service improvements.
• Develop business cases and implementation strategies.
• Manage risks, issues, budgets and governance.
• Engage with colleagues, partners and residents in decision-making.
• Present findings to senior leaders and project boards.
• Identify opportunities to improve customer experience and accessibility.
• Review and adapt approaches to remove barriers.

Skills

Project management

Stakeholder engagement

Business analysis

Change management

Governance

Job description

Please enter your search criteria below and select 'Find jobs'.

location_on Location Hove Town Hall, Norton Road, Hove, BN3 3BQ

work_outline Basis Flexi Hours

Job profile for Project Manager Revenues and Benefits

Project Manager Revenues and Benefits

Hove Town Hall, Norton Road, Hove, BN3 3BQ 02/11/2026 Project Manager Revenues and Benefits

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £41,177 - £44,253 Contractual hours 37 Basis Flexi Hours Package We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages. Job category/type Project Management Date posted 13/08/2026 Job reference REQ0001382 Attachments Shortlisting Questions for Project Manager (Revenues and Benefits).docx 4005bm3.July23.Project Manager - WRBS.JDPS.docx

Job description

Can you lead complex transformation projects that deliver better outcomes for residents and services?

Do you have the skills to analyse business processes, drive service improvement and implement lasting change?

Can you build strong relationships with stakeholders and influence decisions at all levels?

If so, we'd love to hear from you.

At Brighton & Hove City Council, we're committed to delivering high-quality, efficient and accessible services for our residents. We're looking for an experienced and motivated Project Manager to join our Welfare, Revenues and Business Support (WRBS) service and play a key role in delivering transformation and improvement programmes across a diverse portfolio of services.

Contract type: 1 year fixed term

Interview date: November 2026

For an informal discussion, please contact [e-mail] .

About the role

This is a varied and rewarding opportunity in which you will manage projects from concept through to implementation, ensuring they deliver measurable benefits, meet service objectives and make a positive difference to residents and staff. You will help shape accessible and inclusive services that respond to the needs of Brighton & Hove’s diverse communities. Working closely with senior managers, service leads, technical teams and external partners, you will use evidence and feedback to identify opportunities for improvement, develop business cases and deliver sustainable change.

Your responsibilities will include:

• Leading multiple projects and workstreams simultaneously, ensuring delivery plans reflect the needs of different resident groups, service users and staff.
• Planning, co-ordinating and managing business analysis, process reviews and service improvement activities, using evidence and customer feedback to identify and remove barriers.
• Developing project plans, business cases and implementation strategies that clearly show how proposed changes will improve access, deliver value and achieve positive outcomes for diverse communities.
• Managing project risks, issues and budgets, and maintaining governance arrangements that support transparent, inclusive and evidence-led decision-making.
• Supporting organisational change and stakeholder engagement by actively involving colleagues, partners and residents with different experiences, needs and perspectives.
• Presenting findings and recommendations to senior leaders and project boards, ensuring decisions are informed by evidence and an understanding of community needs.
• Identifying opportunities to improve customer experience, efficiency, accessibility and service performance through process redesign and digital innovation.
• Regularly reviewing and adapting project approaches with teams and partners to remove barriers, improve access and support fairer outcomes for residents, customers and staff.

About you

We're looking for someone who combines strong project management expertise with effective people skills and a genuine passion for public service improvement.

You will need to demonstrate the following key essential criteria:

• Experience of successfully delivering complex projects and contributing to change programmes or service improvement work.
• Strong business analysis and process improvement skills, including mapping, reviewing and redesigning services.
• The ability to influence, challenge and build positive relationships with a wide range of stakeholders, creating opportunities for different voices to shape decisions and service improvements.
• Strong communication and presentation skills, with the ability to explain complex information clearly to different audiences.
• Experience of managing project risks, issues, specialist resources, governance processes and decisions in a structured way.
• A practical commitment to equality, diversity and inclusion, including using evidence and feedback to improve outcomes for communities with different needs and experiences.

It would also be helpful if you have experience of:

• Digital transformation or technology-enabled change.
• Local government services, particularly revenues, benefits, welfare support, finance or customer services.
• User-centred design, customer journey mapping or service redesign.

Why join us?

This role offers the opportunity to work on projects that directly affect the services residents rely on every day. You'll be part of a supportive and inclusive team that values innovation, collaboration and continuous learning.

In return, we offer:

• The opportunity to lead high-profile transformation and improvement projects that make a meaningful difference to residents, communities and public services.
• A varied role with exposure to a wide range of council services, partners and stakeholders.
• Ongoing learning and development opportunities to support your project management career.
• Flexible and hybrid working arrangements where operationally appropriate.
• Membership of the Local Government Pension Scheme and a generous annual leave entitlement.
• Wellbeing support and a range of employee benefits.
• A diverse, supportive and inclusive working environment where everyone can thrive.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?

As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is subject to a Basic Disclosure Criminal Records Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.