Project Manager (Onboarding)

Nurtur; East Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS company is looking for a Project Manager to drive project delivery and manage client onboarding. The ideal candidate will have proven experience in managing software delivery projects while demonstrating strong organizational and communication skills. This role offers hybrid work options and competitive benefits, including a health plan and additional holidays.

Benefits

25 days holiday plus 8 bank holidays

Birthday Day off

Health Shield cash plan

Bike to Work scheme

Qualifications

• Proven experience managing SaaS or software delivery projects.
• Ability to manage multiple projects at different stages.
• Strong organizational and time-management skills.

Responsibilities

• Own end‑to‑end delivery of up to 30 active projects.
• Lead client onboarding and guide through implementation.
• Facilitate internal and client meetings.

Skills

SaaS/project delivery management

Organizational skills

Excellent communication

Problem-solving

Familiarity with web technologies

Education

Project Management certification (Agile, Scrum, PMP, or similar)

Tools

Monday.com

Jira

Asana

Job description

As a Project Manager at Nurtur Ltd, you’ll play a pivotal role in driving the successful delivery of our SaaS solutions. You’ll manage a portfolio of client projects, from onboarding and implementation to post‑launch support, ensuring a seamless experience throughout the customer journey.

This role is ideal for someone who thrives in a fast‑paced, enjoys working cross‑functionally with developers and product teams, and is passionate about scaling processes that drive client success.

Key Responsibilities

• Own the end‑to‑end delivery of up to 30 active projects, ensuring on‑time, high‑quality launches.
• Lead client onboarding and guide them through implementation, customization, and go‑live.
• Create and maintain delivery forecasts, using tools like Monday.com to manage project schedules, capacity planning, targets, and work‑breakdown structures (WBS).
• Facilitate and contribute to internal and client‑facing meetings, including sprint planning and delivery check‑ins.
• Collaborate with design and development teams to define project scope, manage dependencies, and produce bespoke project briefs.
• Coordinate across departments to ensure technical deliverables meet client expectations and timelines.
• Support project troubleshooting, including Google Console/API key setup, debugging, and basic CMS (e.g., WordPress, Elementor) configuration.
• Develop repeatable systems and processes that improve forecasting accuracy and delivery efficiency.
• Provide post‑implementation support and manage after‑care to ensure long‑term client satisfaction.

Requirements

• Proven experience managing SaaS or software delivery projects, ideally within a related industry.
• Ability to manage a high volume of projects at various stages – onboarding, mid‑cycle, and live support.
• Strong organisational and time‑management skills, with the ability to prioritise and pivot in a dynamic environment.
• Excellent communication and stakeholder‑management skills, both client‑facing and internal.
• Proficient in project‑management tools like Monday.com, Jira, Asana, or similar.
• Familiarity with web technologies, including WordPress, Google Console, and Elementor.
• Experience working closely with developers and technical teams.
• Comfortable handling issues when projects go off‑track – your solution‑oriented and resilient under pressure.
• Project Management certification (Agile, Scrum, PMP, or similar) is a plus.

The Successful Applicant Will Receive And Have Access Too

• 25 days holiday plus the 8 bank holidays
• Birthday Day off
• Perk box
• Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
• Death in Service Cover
• Company Sick Pay
• Bike to Work scheme
• Hybrid working 60/40 split successful completion of post probation
• Casual dress

Reporting into: Head of Customer Delivery

Working hours: 37.5hrs (Monday-Friday 9.00am-5.30pm)

Location: Little Eaton, Derby