Project Manager - II Non Technical

Worldpay; Gateshead; On-site; GBP 85,000 - 110,000; Full time

Job summary

Worldpay is seeking a Project Manager EMEA to lead large, complex customer implementations within our Enterprise team. You will own end-to-end delivery across multiple projects, coordinating with customers, product, engineering and partners to drive successful outcomes.

The role requires strong leadership, exceptional communication and the ability to manage risks and dependencies in a fast-paced environment. Travel across EMEA will be involved to support strategic engagements.

Qualifications

• Experience delivering large-scale, complex customer implementations in payments or fintech.
• Ability to manage multiple high-profile projects simultaneously with diverse stakeholders.
• Strong leadership with mentoring and coaching capabilities for junior staff.
• Exceptional communication to engage from operational teams to executives.
• Proven risk, dependency and escalation management in fast-paced environments.
• Highly organized with meticulous planning and prioritization skills.
• Willingness to travel across EMEA for strategic engagements.

Responsibilities

• Lead the delivery of large, complex customer implementations through our Salesforce-based process.
• Own end-to-end multiple projects, coordinating across customers, product, engineering and partners.
• Maintain project plans, governance, risk management and executive status reporting.
• Act as escalation point for high-risk projects and resolve issues affecting timelines or revenue.
• Lead governance and status meetings with stakeholders; ensure clear accountability.
• Collaborate with customer executives to align objectives and drive outcomes.
• Provide updates to senior leadership on progress, risks and dependencies.
• Drive continuous improvement and share best practices across the team.
• Mentor junior Project Managers and oversee day-to-day project delivery.
• Support resource planning and workload prioritization for the team.

Skills

Project management

Stakeholder management

Leadership

Communication

Risk management

Planning & organization

Travel readiness

Job description

Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a Project Manager EMEA to join our high-performing Enterprise team and drive the next phase of growth across the region.

Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a Project Manager EMEA to join our high-performing Enterprise team and drive the next phase of growth across the region.

What You’ll Own

Lead the delivery of large, complex and strategic customer implementations through our internal Ready, Execute, Deliver Salesforce process.

• Take end-to-end ownership of multiple concurrent projects, managing complex stakeholder environments across customers, commercial teams, product, engineering, operations, compliance and third-party partners.
• Develop and maintain robust project plans, governance structures, risk management frameworks and executive status reporting to ensure successful project delivery.
• Act as the primary escalation point for high-risk projects, proactively identifying and resolving issues that could impact timelines, customer experience or revenue realization.
• Lead weekly project governance and status meetings with internal and external stakeholders, ensuring clear accountability for actions, decisions and outcomes.
• Partner closely with customer executives and project sponsors to align objectives, manage expectations and drive successful implementation outcomes.
• Provide regular updates to senior leadership, highlighting project progress, key risks, dependencies and mitigation plans.
• Drive continuous improvement by conducting project retrospectives, identifying lessons learned and implementing best practices across the implementation function.
• Own and contribute to the maintenance of departmental risk registers, delivery standards, project methodologies and operational excellence initiatives.
• Mentor and coach junior Project Managers, supporting their professional development and helping to build project management capability across the team.
• Provide day-to-day leadership and oversight on selected projects, coordinating and directing junior Project Managers where appropriate to ensure successful delivery and consistent customer experiences.
• Support resource planning and workload prioritization across the project management team, helping to ensure the effective allocation of delivery resources.

What You Bring

• Significant project management experience delivering large-scale, complex customer implementations within payments, financial technology, software, or a related industry.
• Proven ability to manage multiple high-profile projects simultaneously across complex stakeholder environments.
• Strong leadership skills with experience mentoring, coaching or providing oversight to junior colleagues.
• Exceptional communication and stakeholder management skills, with the ability to engage effectively from operational teams through to executive leadership.
• Strong commercial acumen and customer focus, with the ability to balance customer requirements with business objectives.
• Demonstrated ability to manage risks, dependencies and escalations in fast-paced and changing environments.
• Highly organized with excellent attention to detail, planning and prioritization skills.
• A proactive, solutions-oriented mindset with strong problem-solving and decision-making capabilities.
• Experience driving process improvements and contributing to project management best practices.
• Willingness to travel when required across EMEA to support strategic customer engagements and project delivery.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections
It’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative
always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.