Project Manager - Digital Engage

Hexaware Technologies; City of Edinburgh; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A reputed technology firm is seeking an MS D CRM Program Manager to lead the strategic planning and delivery of Microsoft Dynamics CRM initiatives, ensuring solutions meet business objectives and enhance customer engagement. The role requires 8-10 years of experience in managing CRM projects, strong communication skills, and relevant certifications. You will manage project lifecycles, interface with teams, and provide updates to stakeholders while identifying improvements in the delivery framework.

Qualifications

• 8-10 years of experience managing Microsoft Dynamics CRM.
• Strong understanding of CRM strategy, customer lifecycle, and data-driven marketing.
• PMP, PRINCE2, or Agile/Scrum certification preferred.

Responsibilities

• Manage full lifecycle of Microsoft Dynamics CRM projects.
• Define and execute strategic roadmap.
• Interface with business units and technical teams.
• Develop detailed project plans including scope and budget.
• Lead teams onsite and offshore.
• Ensure deliverables meet quality standards.
• Provide regular updates to stakeholders.
• Identify opportunities for improvement in CRM delivery.
• Guide solution architecture and system integration.

Skills

Microsoft Dynamics CRM management

CRM strategy understanding

Data-driven marketing

Excellent communication

Leadership skills

Stakeholder management

Education

PMP, PRINCE2, or Agile/Scrum certification

Job description

Job Description

Job Title : MS D CRM Program Manager

Location : London
Reports To : Client Program Manager
Work model : To work 4 days from Client location, 1-day WFH Role

The CRM Program Manager will need to lead strategic planning, execution, and end-to-end delivery of Microsoft Dynamics CRM initiatives. This role ensures that CRM solutions meet business objectives, are delivered on time and within budget, and drive customer engagement and operational efficiency.

Responsibilities

• Manage full lifecycle, end-to-end delivery of Microsoft Dynamics CRM projects-from requirements gathering to go-live and post-implementation support.
• Define & execute strategic roadmap to align with Biz objectives
• Interface with business units, technical teams, and 3rd parties to ensure alignment on goals, timelines, and deliverables.
• Develop detailed project plans including scope, schedule, budget, resources, and risk mitigation strategies.
• Lead teams onsite & offshore, ensuring collaboration, accountability, and adherence to project milestones.
• Ensure deliverables meet quality standards and business requirements through rigorous monitoring & control
• Provide regular updates to stakeholders on project status, risks, and issues. Prepare executive dashboards and post-project evaluations.
• Identify opportunities to improve CRM delivery frameworks, methodologies, and adoption strategies.
• Guide solution architecture, data migration, system integration, and customization efforts within Microsoft Dynamics CRM

Experience & Skills

• 8-10 years of experience managing Microsoft Dynamics CRM
• Strong understanding of CRM strategy, customer lifecycle, and data-driven marketing.
• PMP, PRINCE2, or Agile / Scrum certification preferred.
• Excellent communication, leadership, and stakeholder management skills.