Project Manager, Client Connectivity Europe

-; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading financial institution is looking for a candidate in Edinburgh to support project management and client relations in a hybrid role. You will streamline processes, manage client expectations, and drive improvements. Successful candidates will have extensive knowledge in payments and liquidity products, and project management experience is crucial. This role also involves occasional travel to meet clients.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Experience in building effective client relationships and stakeholder management is essential.
• Proficiency in payments and liquidity product knowledge is essential.
• Previous project management experience is a prerequisite.
• Familiarity with design thinking principles would be advantageous.
• Proven ability to excel under pressure and drive strategic initiatives forward.

Responsibilities

• Support pre-mandate and RFI/RFP consultation for clients.
• Streamline documentation processes to ensure accurate delivery.
• Manage multiple client projects effectively.
• Serve as the liaison between internal and external stakeholders.
• Own client relationships post-sales and ensure expectations are met.
• Drive continuous improvement initiatives.

Skills

Client relationship building

Payments and liquidity product knowledge

Project management

Excellent communication skills

Ability to manage deadlines

Influencing skills

Job description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client can operate their accounts and services as expected, and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology. Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

To be successful in this role you should have:

• Experience in building effective client relationships and stakeholder management is essential.
• Proficiency in payments and liquidity product knowledge is essential.
• Previous project management experience is a prerequisite.
• Familiarity with design thinking principles would be advantageous.
• Ability to manage competing deadlines effectively in real-time is essential.
• Excellent communication and influencing skills are a must.
• Proven ability to excel under pressure and drive strategic initiatives forward.

This is a hybrid role with the base location being Lochside Way, Edinburgh. There is an expectation of occasional national travel, for client visits, so it is important that the successful candidate can travel on occasion.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

For accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: [e-mail] Telephone: [phone]