Project Manager, Client Connectivity

HSBC Group; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading banking and financial services organization in London is seeking a proactive Project Manager for Client Connectivity. You will manage multiple payments and liquidity projects, ensure successful client onboarding, and collaborate with various teams to optimize project delivery. The ideal candidate has strong communication skills and experience in client relationship management. This hybrid role offers comprehensive benefits including private healthcare and professional development opportunities.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.

Responsibilities

• Support pre-mandate and RFI/RFP consultation and project management expertise.
• Employ proactive project management methodologies.
• Take ownership of client relationships post-sales.
• Drive continuous improvement initiatives to enhance client experience.
• Collaborate with cross-functional teams globally.
• Stay updated on the latest developments in payments products.

Skills

Building effective client relationships

Stakeholder management

Payments and liquidity product knowledge

Communication skills

Influencing skills

Education

Project management qualifications

Job description

Project Manager, Client Connectivity

Company: HSBC

Location: London, United Kingdom

Type: Permanent

Posted on: 2025-11-25

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries. Our GPS Client Connectivity team enhances client experiences and drives growth through seamless onboarding of Global Payments and Liquidity Solutions. We are looking for a proactive, customer‑focused Project Manager to manage multiple payments and liquidity projects to successful completion and support client onboarding onto HSBC’s channels and solutions.

Benefits

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK‑based employees, enhanced maternity and adoption pay, and a contributory pension scheme with generous employer contribution.

Responsibilities

• Support pre‑mandate and RFI/RFP consultation and project management expertise for a diverse client base, leveraging knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Employ proactive project management methodologies and scalable organization designs to manage multiple client projects effectively.
• Take ownership of client relationships post‑sales, leading client communication throughout the project lifecycle and beyond.
• Drive continuous improvement initiatives to enhance Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross‑functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimize internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology.
• Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

Qualifications

• Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Ability to manage competing deadlines effectively in real‑time.
• Excellent communication and influencing skills.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply if you believe this role is right for you. This is a hybrid role based in London; however, we will consider applications from around the UK.

Opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone — no matter gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.