Project Manager (Accounts Receivable)

Quadient; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital services company in London is seeking a Project Manager for Accounts Receivable. This role involves managing post-sale customer onboarding, leading implementation projects, and ensuring successful adoption of digital services. The ideal candidate has a strong background in project management, excellent interpersonal skills, and familiarity with Accounts Receivable processes. If you're ready to lead customer engagement and project delivery, apply now.

Qualifications

• Experience in project management within a similar industry.
• Technical onboarding knowledge.
• Strong negotiation and interpersonal skills.

Responsibilities

• Manage onboarding and implementation processes for customers.
• Collaborate with cross-regional teams for project delivery.
• Serve as primary post-sale contact for customers.
• Deliver training sessions and enablement materials.

Skills

Technical and/or Business Project Management experience

Knowledge of Accounts Receivable

Excellent communication skills

Analytical mindset

Self-motivated with a proactive approach

Job description

Project Manager (Accounts Receivable)

The Implementation / Engagement Consultant is a post-sale role responsible for supporting customers throughout their onboarding journey, managing implementation projects, and ensuring successful adoption of Quadient Digital Services. The role will be primarily focused on Quadient AR but will also have the flexibility to support CXMPSO projects where required. It combines customer management, project delivery, and technical enablement to help customers maximise value from the solution. Success in this role requires strong interpersonal skills, a process-oriented mindset, and the ability to guide clients in applying best practices to enhance time to value and accelerate go-live.

Your role in our future

• Manage the handover from presales/account representatives to project delivery.
• Gather customer requirements and brief internal technical teams accordingly.
• Provide clear onboarding plans to ensure smooth implementation.
• Implementation & Project Management
• Lead and coordinate end-to-end implementation of Quadient AR/CXM for customers.
• Collaborate with cross-regional project teams (NORAM, CZ) to deliver against timelines and requirements.
• Ensure compliance with internal policies, practices, and procedures throughout the project lifecycle.
• Customer Support & Engagement
• Serve as the primary post-sale contact for customers, providing guidance, answering questions, and resolving issues.
• Monitor customer usage and adoption to ensure effective utilisation.
• Work closely with PreSales, PSO and Customer success teams to ensure customer satisfaction and long-term success.
• Client Education & Training
• Deliver product education, training sessions, and enablement materials to clients.
• Empower customers to independently leverage the platforms for their AR processes.
• Problem Resolution & Escalation
• Proactively identify and resolve customer issues, liaising with Support and R&D teams when necessary.
• Act as a trusted advisor to customers, ensuring challenges are addressed quickly and effectively.
• Customer Retention & Loyalty
• Develop and execute loyalty and retention campaigns to strengthen customer relationships.
• Analyse customer data to identify opportunities for improved adoption and engagement.

Your profile

• Technical and/or Business Project Management experience within a similar industry
• Technical onboarding
• Knowledge of Accounts Receivable
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset
• Self-motivated with a proactive approach

#LI-CS20

#LI-hybrid

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.