Project Manager

Content Guru Limited; Glasgow; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Content Guru Limited in Glasgow is seeking an experienced Project Manager to lead and deliver multiple client projects. You will manage timelines, budgets and quality, working closely with sales and delivery teams to ensure a smooth, customer-focused experience.

You will establish project governance, communicate clearly with stakeholders, and drive improvements across the delivery lifecycle. This role is based in our Glasgow office with hybrid working options.

Qualifications

• Bachelor's degree in STEM or equivalent.
• Strong experience in project management or project delivery in technology.
• Proven track record of meeting customer expectations.
• Ability to manage projects from start to finish and work to deadlines.
• Experience with the software development lifecycle, cloud platforms and/or hardware/software development.
• Strong communication and organisational skills.
• Ability to motivate others to deliver.

Responsibilities

• Initiate projects in accordance with project management methodology and establish documentation and control.
• Ensure projects are delivered within time, cost and quality tolerances.
• Maintain project documentation and ensure deliverables meet customer expectations.
• Establish a test plan according to customer requirements.
• Manage virtual project teams as required.
• Establish a single point of contact for the customer and agree escalation paths.
• Contribute to bids and tenders and provide project management input to presales activities.
• Manage project costs, track and recover additional costs where possible.
• Generate accurate forecasts for planning and budgeting.
• Maintain financial control through the full project lifecycle and agree billing plans.
• Implement project controls and risk/change management per internal processes.
• Undertake project debriefs to identify improvements.

Skills

Project management

Client relationship management

Budgeting & forecasting

Stakeholder communication

Risk & issue management

Education

Bachelor's degree in STEM or equivalent

Job description

Content Guruis a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team based in. As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects.

Working closely with our sales team, you will be responsible for managing client relationships and implementinga fast-paced, cost effective and customer oriented delivery experienceto a high level of customer satisfaction.

Location...

This role is based in our office inGlasgow, Scotland.

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

Key responsibilities of the role...

Project Delivery

• Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
• Ensure projects are delivered within tolerance: time to project completion date, cost and quality.
• Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.
• Establish an appropriate test plan according to customer requirements.
• Manage virtual project teams as required.

Customer Relationship Management

• Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.
• Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business.

Sales / Financial Support

• Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.
• Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.
• Generate accurate forecasts for in-house planning and budgeting purposes as requested.
• Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.
• Agree billing plans for customers alongside account management and billing teams.

Process Management and Improvement

• Ensure projects have met key milestones before they progress to subsequent delivery stages.
• Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.
• Ensure internal systems and reporting tools are maintained to reflect the current state of a project.
• Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.

About you...

• A Bachelors degree in STEM or equivalent.
• Strong experience in project management or project delivery in the technology sector.
• Proven experience of consistently achieving and surpassing customer expectations.
• Proven ability to effectively manage projects from start to finish and workto a deadline.
• Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software.
• Strong communication, organisationaland interpersonal skills.
• Proven ability to solve problems creatively.The ability to motivate others to deliver.

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.