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Job Description
The Project Manager (PM) will lead, manage and co‑ordinate individual project deliveries within the Transformation and Change Portfolio, employing best practice to relentlessly focus on delivering of business value, optimising the flow of work, and ensuring quality project outputs meet stated business, customer and colleague needs.
Individual projects may form part of a Portfolio Value Stream and/or Programme. The PM will collaborate with stakeholders up to Executive level as well as internal and external teams throughout the change delivery lifecycle. The PM role is central to successfully delivering our strategic goals, realising associated business outcomes, and driving benefits from our investment in change.
The PM role is a key contributor to wider portfolio operations, ensuring completeness of data, reporting and project information, whilst ensuring inputs to key governance events are of the required quality and completeness, equipping Value Streams and Programmes for key governance events, including Value Stream Performance Reviews, Steering Committees, and Quarterly Business Reviews (QBR) as required.
Freedom of action / Dimensions
The job holder will work collaboratively with colleagues across technical and non‑technical change disciplines, as well as business stakeholders to efficiently and effectively deliver projects and associated business outcomes, ensuring a consistent, shared understanding of priorities, the associated delivery plan and communication (of the plan) with a clear articulation of scope and business outcomes.
Reports to Delivery Lead (BG)
Manages The role will execute and coordinate matrix management, tasking, and coordination of Project Resources to ensure delivery is optimized, whilst supported and informed by clearly defined, well executed planning and reporting activity.
Key accountabilities include:
Accountabilities
- Delivery of allocated projects to time, cost, and quality, whilst establishing and maintaining the correct structures to control and monitor project deliverables.
- Responsibility for stakeholder identification and management, sustaining productive stakeholder relationships throughout the project, and across the wider delivery environment.
- Manage project costs, including business cost, IT resource cost, hardware, software, and all related 3rd party costs.
- Preparation, review and maintenance of comprehensive and integrated project, quality and risk plans. Eliminating or where necessary managing and mitigating delivery risks, issues, and dependencies, maintaining clear management and control of Project delivery objectives with a specific focus on the flow of work, business value, and quality deliverables that align to and contribute to the agreed scope.
- Provision of accurate and regular financial forecasts, project reporting and data to appropriate stakeholders.
- Ensuring delivery teams and stakeholders possess sufficient situational awareness of ‘when and what’ each other is working on, such that working practices, scheduling, and sequencing are iterated to achieve efficient and effective delivery that maximises value.
Academic/Professional qualifications
- Recognised change delivery qualification E.g., APMP, PRINCE2, Agile Project Management or equivalent
- Familiarity with the use of Portfolio Management software and tooling, ideally inclusive of MS Office Suite / MS Project / SharePoint / Azure DevOps / KeyedIn PPM / Wave / MIRO
Ideal experience and delivered performance
- Demonstrable experience of delivering complex, multi‑faced projects, comprised of various workstreams
Dexterity, adaptation, and the creativity necessary to support competing delivery priorities.
- Extensive knowledge and real‑world application of different project management methodologies, tools, and techniques, ideally within a regulated environment.
- Extensive knowledge and real‑world implementation of business change into complex regulatory environments.
- Knowledge and expertise of managing change activity, typically comprised of multiple, concurrent technical and non‑technical items.
- Proficient in risk, resource, and cost management.
- Expertise and experience in coordinating resources, and delivery planning.
- Established stakeholder management Skills across a wide range of stakeholders, including business customers and technology colleagues.
- Experience of working in a regulated and compliance led environment, including in international jurisdictions.
- Tenacious approach to problem solving, constantly striving for effective solutions.
- Experience of multiple business and IT delivery methodologies (e.g., MSP, Prince2, Lean, Agile, SDLC).
- Strong verbal and written communication skills.
- Strong negotiating and influencing skills.
- Knowledge of the Insurance (preferable Private Medical/International Health) sector and/or healthcare environment and relevant business areas
- Well organised, works to deadlines, analytical and articulate.
- Must demonstrate the ability to think ahead and be proactive in understanding when to push issues hard to achieve a desired outcome.
- Proficient at business communication and cost management, including production of business proposals and managing significant budgets
- Experience of delivering change and managing teams across several international geographies
- Proven experience of contracts and procurement processes, stakeholder management, and associated responsibilities
- Experience of negotiating service levels and financial terms with end user management teams and third‑party suppliers