Project Manager

VisionTrack; Charing Heath; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

VisionTrack is seeking a Project Manager to lead the end-to-end operational delivery of new and existing products and services, ensuring they are introduced, embedded and scaled across the business. This role acts as the link between product, commercial, customer success, support and operations teams.

You will coordinate the full project lifecycle, from planning and product readiness through rollout and ongoing improvement, keeping milestones, risks and dependencies aligned with stakeholders.

Qualifications

• Proven project management experience in cross-functional environments.
• Strong understanding of operational processes and service delivery.
• Experience coordinating across multiple teams (commercial, product, operations, customer success or support).
• Excellent stakeholder management and communication skills.
• Ability to manage complex delivery plans with dependencies.

Responsibilities

• Lead the operational delivery of products and services from planning through to rollout and optimisation.
• Coordinate cross-functional activity across Product, Engineering, Sales, Marketing, Customer Success, Support, Operations and Supply Chain.
• Define and improve operational processes for customer onboarding, service delivery, support, provisioning, logistics and installation where relevant.
• Build and manage integrated project plans, tracking milestones, dependencies, risks and readiness status.
• Support go-to-market activity, including launch coordination, sales enablement, training and readiness of commercial materials.
• Ensure a smooth handover from launch phase into business-as-usual operations.
• Identify operational risks, gaps and inefficiencies, driving improvements across teams.
• Track post-launch performance, including customer adoption, onboarding effectiveness, service performance and scalability.

Skills

Project management

Cross-functional collaboration

Stakeholder management

Operational delivery

Risk management

Job description

Location: Tunbridge Wells - Hybrid 2 days per week on-site

Company: VisionTrack

VisionTrack is Europe’s leading provider of cloud-based video telematics solutions, delivering innovative, AI-driven technology that improves road safety, reduces insurance costs and enables advanced fleet intelligence.

We’re looking for a Project Manager to lead the end-to-end operational delivery of new and existing products and services, ensuring they are successfully introduced, embedded and scaled across the business. This is a highly cross-functional role, acting as the link between product, commercial, customer success, support and operations teams.

The role

You’ll be responsible for coordinating activity across the full project lifecycle, from planning and product readiness through to rollout, launch and ongoing improvement. You’ll ensure internal teams are prepared to deliver, support and scale products effectively, while keeping stakeholders aligned on milestones, risks, dependencies and operational readiness.

This role would suit someone who enjoys bringing structure to complex projects, working with multiple teams, solving problems and making sure products land successfully in the real world.

Key Responsibilities

• Lead the operational delivery of products and services from planning through to rollout and optimisation.
• Coordinate cross-functional activity across Product, Engineering, Sales, Marketing, Customer Success, Support, Operations and Supply Chain.
• Define and improve operational processes for customer onboarding, service delivery, support, provisioning, logistics and installation where relevant.
• Build and manage integrated project plans, tracking milestones, dependencies, risks and readiness status.
• Support go-to-market activity, including launch coordination, sales enablement, training and readiness of commercial materials.
• Ensure a smooth handover from launch phase into business-as-usual operations.
• Identify operational risks, gaps and inefficiencies, driving improvements across teams.
• Track post-launch performance, including customer adoption, onboarding effectiveness, service performance and scalability.

What We’re Looking For

• Proven project management experience within a cross-functional business environment.
• Strong understanding of operational processes and service delivery.
• Experience coordinating across multiple teams such as commercial, product, operations, customer success or support.
• Excellent stakeholder management and communication skills.
• Ability to manage complex delivery plans with multiple dependencies.
• Strong organisational, problem-solving and follow-through skills.
• A practical, hands-on approach with the confidence to drive accountability across teams.

Desirable Experience

• Background in technology, SaaS, IoT, telematics or a product-led business.
• Exposure to product launches, go-to-market planning or commercial enablement.
• Experience improving or designing operational processes at scale.
• Familiarity with customer onboarding, service models or support operations.

Why join VisionTrack?

This is a great opportunity to join an innovative technology business where your work will directly support the delivery of market-leading video telematics solutions. You’ll play a key role in making sure products are not only launched successfully, but are operationally robust, scalable and commercially effective.